Service Manager

Description Mercedes-Benz | Sprinter Van | Luxury & Hospitality | B2B | Vancouver, WA This is more than a management role — it's the opportunity to build a world-class service operation from the ground up. As our founding Service Manager, you'll have the rare chance to establish the culture, standards, workflows, and team that will define Mercedes-Benz service in the Vancouver/Portland market for years to come. We're looking for a proven leader who combines technical knowledge, operational excellence, and a genuine passion for the client experience. ABOUT MERCEDES-BENZ VAN CENTER OF VANCOUVER The Mercedes-Benz Van Center of Vancouver is a brand-new, dedicated Sprinter Van Center opening in August 2026 in the heart of the Vancouver/Portland metro area. We are not just another dealership — we are a purpose-built facility focused exclusively on Mercedes-Benz Sprinter vans, serving businesses, commercial fleets, adventure enthusiasts, and hospitality partners across the Pacific Northwest. This is a rare ground-floor opportunity. You won't be inheriting someone else's culture or fitting into an existing mold — you'll be helping to build it. We believe that exceptional hospitality isn't just for guests; it starts with how we treat each other and every person who walks through our doors. At our Van Center, hospitality is a core value — not a department. Every team member plays a role in delivering an experience that is warm, professional, and genuinely different from anything in our market. WHAT YOU'LL DO Lead, recruit, and develop the full service department team including technicians, service advisors, and support staff Establish service department processes, workflows, and standards from pre-opening through launch and beyond Drive achievement of key service metrics: revenue, gross profit, technician efficiency, CSI scores, and service retention Maintain compliance with Mercedes-Benz brand standards, warranty processes, and certification requirements Manage scheduling, parts coordination, and shop capacity to maximize throughput and minimize client wait times Serve as the escalation point for complex client concerns, resolving issues with empathy and professionalism Collaborate with the Parts Manager to ensure seamless parts availability and minimize repair cycle times Prepare and manage the service department budget and monitor financial performance Build a culture grounded in hospitality, accountability, and continuous improvement WHAT WE'RE LOOKING FOR 5+ years of automotive service management experience, preferably in a dealership environment Proven track record of building and leading high-performing service teams Deep understanding of service department financials and key performance metrics Mercedes-Benz or luxury/European brand experience strongly preferred Strong operational and organizational skills with the ability to build systems from scratch Hospitality mindset: you set the tone for how every client and team member is treated Excellent communication and conflict-resolution skills Valid driver's license with clean record COMPENSATION & STRUCTURE Competitive base salary commensurate with experience Performance bonus tied to department revenue, gross profit, and CSI results Leadership role in a brand-new facility with significant growth potential WHY JOIN OUR FOUNDING TEAM? Ground-floor opportunity to shape the culture, processes, and standards of a brand-new operation Represent one of the world's most iconic luxury brands Competitive compensation package with performance-based incentives Manufacturer-supported training and Mercedes-Benz certification opportunities Collaborative, hospitality-first culture where your contributions are seen and valued Serve a thriving and growing commercial market in one of the Pacific Northwest's fastest-growing corridors Full benefits package including medical, dental, vision, and paid time off Career growth potential as the business grows and scales VIDEO UPDATES Big things are happening in the Sprinter world! NEW Mercedes-Benz Van Center of Vancouver! #J-18808-Ljbffr