Digital Customer Experience Product Owner

Join The AES Corporation

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation, a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.

AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24/7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization.

If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation.

Digital Customer Experience Product Owner

We are seeking a technically oriented Project Owner to play a pivotal role in creating best-in-class digital experiences to support AES' customer experience strategy execution for our US Utility businesses. The Digital Customer Experience Product Owner will possess strong technical skills and business acumen responsible for assigned online application technical development, function backlog, roadmap and associated project planning, scheduling, budgeting, executing, and delivery. Working with key functional stakeholders and other technical resources, the ideal candidate drives the application and project process to implement digital products from vision, through requirements, design, delivery and continuous improvement that enhance customer experience and drive business results.

Responsibilities:

• Drives development and execution of fully integrated applications to facilitate digital customer experience business strategy, consistent with functional and technical requirements.
• Creates, maintains, and communicates project plans engaging stakeholders across the organization while aligning and supporting both company and business unit strategies.
• Drives technical resources in the design, development, testing and enhancement of data and logic systems, including solutions and interfaces.
• Provides clear application and project tracking of timelines, milestones, and resource management, using agile and waterfall methodologies as applicable.
• Serves as trusted consultant to leadership, maximizing opportunities and minimizing risks.
• Develops and administers control methods to standardize application and project schedule/financial tracking processes and tools.
• Supports financial reporting including accruals, budget forecasting and the strategic financial planning process.
• Drives large projects with multiple cross-functional teams, fostering a high-performance environment, managing performance driven teams toward completion of project goals.
• Creates highly collaborative cross-functional partnerships within the AES matrixed organization to influence project direction and ensure integrated plans meet business objectives.
• Ensures work execution meets or exceeds intended quality assurance requirements.
• Manage external business or supplier partner relationships.

Qualifications:

• BA or BS with at least 3-5 years of relevant technical experience.
• Successful track record of bringing complex, multi-supplier, integrated software development programs to life is desired.
• Experience with online and mobile app system design, programming, and data structuring.
• Strong project and budget management skills; PMP desired or willing to work toward certification.
• Demonstrated high level of curiosity, creative thinking, analytic ability and innovation, operating at strategic and tactical levels; candidate is a self-starter and problem-solver with a focus on driving business outcomes.
• Excellent written and verbal communication skills; ability to communicate effectively across the organization, from non-technical people through highly technical engineering/development roles to translating business value to executive leaders.
• Demonstrated ability to build effective internal and external relationships and influence people and teams.
• Enjoy working in a fast-paced and changing environment; be comfortable with tight deadlines; able to juggle multiple tasks at once; work individually and with teams; proactively identify tasks; strive for excellence - continually aiming to raise the bar; and possess a high level of professionalism.
• Strong knowledge of JavaScript, TypeScript, and React Native framework or similar Mobile App Development framework
• Deep experience with Microsoft Office 365 Suite of business tools including MS Project, TEAMS, PowerPoint, Excel, Word and Power BI.

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.