I.T. Technician I - Graveyard

IT Technician I

Position Summary
As a Team Member of the I.T. Team, the I.T. Technician I is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The I.T. Technician I is responsible for providing first-level support for Team Members, addressing I.T.-related issues promptly and effectively. This position is responsible for ensuring that end-users receive the assistance they need to maintain uninterrupted CRCR operations, troubleshoot technical issues, and escalate complex problems as needed.

Position Functions
Essential Functions
• Respond to I.T. support requests from CRCR Team Members, offering guidance and solutions to resolve technical issues.
• Assist with user account management, password resets, and access permissions.
• Assist users with common software, hardware, and network-related problems.
• Provide outstanding customer service to end-users, ensuring a positive experience.
• Document all interactions and resolutions for reference and future reporting.
• Escalate complex or unresolved issues to higher-level I.T. Team Members as necessary.
• Diagnose and resolve issues related to operating systems, software applications, and hardware peripherals.
• Assist in the setup, configuration, and maintenance of end-user devices.
• Learn and adapt to new technologies and software.
• Manage user accounts, passwords, and access permissions in accordance with security policies.
• Assist in user onboarding and offboarding processes.
• Clearly and concisely communicate technical information to non-technical users.
• Maintain accurate records of support requests and solutions in the I.T. ticketing system.
• Stay informed on industry best practices and cybersecurity trends.
• Categorize and prioritize support requests efficiently.
• Collaborate with I.T. Team Members to address recurring problems and share knowledge.
• Problem-solve and troubleshoot to diagnose and resolve common technical issues.
• Ensure communication is clear in explaining technical concepts to non-technical users.
• Document interactions and solutions for reference and reporting.
• Other duties as assigned.


Skills
• Strong listening and communication skills.
• Problem-solving and critical thinking.
• Must be able to work independently and maintain a high level of performance.
• Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
• Demonstrates a flock mentality, focused on teamwork and collaboration with others.
• Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.
• Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
• Builds lasting relationships by demonstrating honesty, integrity, and effective communication.
• Driven to exceed expectations while remaining accountable and fair.
• Skilled in programming chickens to walk in a straight line.


Qualifications
Minimum requirements:
• Must be at least 18 years of age.
• High School Diploma (or GED or High School Equivalence Certificate).
• Basic understanding of computer hardware, including desktops, laptops, and peripherals.
• Familiarity with common software applications and operating systems, such as Windows and Microsoft Office Suite.
• Basic knowledge of I.T. terminology, principles, and concepts.

Preferred qualifications:
• Experience in I.T. is a plus.
• Additional industry certifications.


Disclaimer
This document is for informational purposes only. A formal job description, including working conditions such as physical requirements, work atmosphere, etc., will be provided for signature during the offer process.