Customer Service Representative - Hot Springs, AR

Job Description

Job Description

CURRENT EMPLOYEES: Please apply via the internal career site by logging into your ADP Account and apply under: Myself > Talent > Career Center.

Southern Bancorp is a different kind of bank. As a Community Development Financial Institution (CDFI), a special certification designated for institutions that serve predominantly underserved communities, Southern Bancorp combines traditional banking and lending services with financial development tools and public policy advocacy to help families and communities grow stronger. Inspired by the principle that building net worth drives economic opportunity, our mission is to be wealth builders for everyone in the communities we serve, with a focus on low-wealth and un(der)banked populations, as well as an emphasis on Black and Brown individuals. Job Summary

The Customer Service Representative (CSR) is a branch banking employee and performs the duties of a teller, CSA and loan assistant as needed. Provides prompt, efficient, and friendly services to customers, involving receipt and payment of cash, opens new accounts, and responds to customers' needs with suggestions appropriate to the Bank's products and services. Follows the established policies and procedures for these duties, in accordance with compliance requirements and the supervisor's direction.

Responsibilities

• Provide excellent customer service in person or by phone.
• Explain services and products, assisting customers with selection.
• Open and close various accounts (e.g., checking, savings, CDs, IRAs, safety deposit boxes).
• Process deposits, withdrawals, check cashing, and verify cash and endorsements.
• Redeem U.S. Savings Bonds, accept tax deposits, and process utility payments.
• Sell money orders, cashier’s checks, and other bank services.
• Process credit card cash advances, wire transfers, and loan payments.
• Assist with loan applications, build loan files, verify collateral insurance, and handle late payment collections.
• Maintain accurate signature cards and ensure compliance with account imaging and microfiche use.
• Process night deposit and mail-in deposits.
• Service ATMs as scheduled and assist with balancing vault cash and handling money shipments.
• Accept "stop payment" requests, address changes, and distribute to the proper personnel.
• Complete CTR reports as needed and prepare monthly and quarterly reports.
• Research and resolve customer disputes regarding debit cards or account transactions.
• Assist customers with safety deposit box access and account-related charges, including NSF fees.
• Help customers balance checkbooks and understand account statements.
• Maintain proper cash drawer levels, balance daily, and ensure cash security.
• Participate in cross-selling bank and affiliate services.
• Supervise tellers in the absence of the Branch Manager.
• Train new employees and assist in identifying errors or outages.
• Process customer orders for checks, ATM, and debit cards.
• Prepare customer correspondence and address inquiries.
• Process branch time records for payroll as needed.
• Complete all required training and adhere to safety and compliance standards.
• Perform any other related duties as assigned.

#LI-Onsite

Requirements

• High School Diploma or equivalent
• At least 2 years of banking, cash handling, retail, and/or customer service experience or an equivalent combine of secondary education is preferred

Physical/Sensory Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What we offer our employees:

A positive impact on Your Future:

• 401(k)/Roth plan with immediate eligibility and employer match up to 6%
• Employee stock ownership plan
• Discounted rate on primary home mortgage
• Credit and housing counseling as well as free financial education tools available to customers and employees

Benefits to improve your health:

• Two medical plans available - low-deductible PPO plan or HDHP with Health Savings Account
• Dental and vision insurance
• Employer paid life and long-term disability insurance
• Retirement plan with generous company match and employee stock purchase option
• Voluntary life insurance options for employee, spouse, and children

The opportunity to nurture your well-being:

• Paid holidays and paid time off
• Bonus plan
• Opportunity for merit raises
• Employee reward and recognition programs
• Community service opportunities

Southern Bancorp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As a Community Development Financial Institution, Southern Bancorp desires its workforce to reflect the diversity of the customers and communities that we serve. Racial and ethnic minorities, people from working class backgrounds, women and LGBTQ people are often underrepresented in many financial service industry professions. Therefore, we strongly encourage applications from people with these identities or who are members of other marginalized communities.