Service Manager

As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve efficiency and customer satisfaction by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager and help build a profitable location with your leadership, service and maintenance knowledge, and business management. What you’ll do: Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes. Staff location adequately based on skills and workload. Responsible for R&M, P&L and associated costs/budget. Lead, plan, measure and drive continuous improvement of all service and maintenance performance metrics. Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control. Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching. Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication. Other duties assigned as needed. Requirements: High School diploma required; trade‑school degree a plus; bachelor's degree preferred. Valid driver's license with acceptable driving record. Extensive equipment fleet maintenance and leadership experience. 5 years’ service and maintenance experience and a minimum of 3 years supervisory experience. Strong motivational and leadership skills. Excellent customer service skills. Strong knowledge of maintenance accounting and P&L. Basic computer skills (Excel). Benefits: Paid Parental Leave United Compassion Fund Employee Discount Program Career Development & Promotional Opportunities Additional Vacation Buy Up Program (US Only) Early Wage Access through Payactiv (US Hourly Only) Paid Sick Leave An inclusive and welcoming culture This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures. United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point in the application process, please email View email address on click.appcast.io for assistance. #J-18808-Ljbffr