Patient Access Rep, Marshall Medical Centers North, ER, Full time, Shift varies

Patient Access Clerk

A Patient Access Clerk is a specialized health care professional who is responsible for obtaining and verifying patient demographic and insurance information to ensure proper billing of patient account as well as a means of contacting the patient in regards to their treatment and/or billing issues. Patient Access Clerks are the front line of Marshall Medical Centers and expected to be an exemplary model of customer service.

Primary Responsibilities:

• Verifying Demographic patient information including address, phone number, insurance
• Obtaining pre-certs and insurance authorizations for scheduled procedures
• Collection of co-pays, deductibles, and deposits
• Directing and escorting patients and visitors to designated locations
• Provides a resource for billing and payment inquires
• Oversees cashier responsibilities in posting payments and creating deposits facility specific
• Maintains accuracy through provided vendor service and department policy
• Complete all required annual competencies
• Adheres to Hospital procedure in regards to requirements for outpatient orders
• Obtains room assignments through provided vendor services and communicates admissions to appropriate Nursing and clinical staff

Education preferred: A high school diploma or GED.

Experience: Prior experience in the healthcare environment and/or customer service is preferred.

Additional skills/abilities: A working knowledge of computers and systems to include Microsoft Word, Excel, and Outlook are necessary as well as money management skills. This position requires the ability to communicate in a pleasant, professional, concise, and caring manner. It also requires critical thinking and problem solving to ensure the best care possible for our patients.

About Us

Lake Guntersville, a mountain-lakes jewel, is located approximately 30 miles from metro Huntsville and is home to Marshall Medical Centers.

Marshall Medical Centers , an affiliate of the Huntsville Hospital Health System, serves the residents of Marshall County and the surrounding area (population approximately 125,000). With two hospitals, eight outpatient locations and a highly-trained team of physicians practicing 28 specialties, Marshall Medical is a confident, convenient choice for local healthcare. Residents can remain close to home and receive excellent care often provided by those who are neighbors and friends.

Marshall Medical Center South is a 150-bed hospital in Boaz, Alabama, and opened in 1956. Marshall Medical Center North , in Guntersville, opened in 1990 and is a 90-bed facility. In addition to the two hospitals, the Gary R. Gore Medical Complex is conveniently located mid-county and is home to several outpatient clinics and a 22,000 square foot comprehensive Cancer Care Center.

Named by the Joint Commission as a "Top Quality Performer" among America's hospitals, Marshall Medical Centers' patients can be assured they are being treated in an environment where a premium is placed on quality and best practices.