Patient Finance Specialist, ED Registration, Part-Time with Benefits, Nights

Jackson North Medical Center Department: ED Registration Address: 160 NW 170th Street, North Miami Beach, Florida, 33169 Shift details: Full-Time, Nights (11pm to 7:30am with rotating weekends) Summary Patient Finance Specialist is responsible for timely and accurate patient registration. Interviews patients for all pertinent account information and verifies insurance coverage. Responsibilities Interviews patients and/or family/relative or other responsible party at workstation or at bedside to obtain all necessary account information. Performs bedside registration utilizing carts/computers on wheels. Obtains patient demographic information with insurance and financial data, as warranted. Searches the Master Patient Index (MPI) completely and assigns the correct medical record number. Notifies supervisor or designation of any medical record numbers. Verifies all insurance coverage and obtains pre-certification/authorization for services, as warranted. Obtains proper authorization for treatment and approved codes from insurance carriers. Assigns insurance plans accurately. Calculates and collects patient liable amounts. Explains policies regarding services rendered according to JHS collection policies. Receives and processes all patient payments in accordance with JHS Collections Policy and Procedure, issues receipts, and maintains payment integrity. Secures all required signatures for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties. Obtains copies of necessary patient identification and insurance cards and scans all documents timely. Answers any questions and explains policies clearly. Assists patients and/or family/relative with appointment scheduling, as warranted. Processes patient charts according to paperwork flow needs and established productivity standards. Produces paperwork for each patient for distribution to appropriate departments. Aligns pertinent documents for establishing the patient’s medical record and financial file. Welcomes patients and family members in a professional manner. Contacts clinical staff for emergency medical needs and answers patient and visitor questions. Informs patient or their representative of delinquent accounts and attempts to obtain payment. Checks for physician orders and attaches them to the patient medical records to ensure appropriate tests are received. Guides patient to their destination or refers patient to an available Guest Services Representative. Responsible for timely bed assignment to ensure patients are placed in appropriate unit based on established criteria (specific to Behavioral Health Center). Works closely with unit managers to problem‑solve issues related to transfers to or from external facilities (specific to Behavioral Health Center). Reviews insurance contract matrix to verify appropriate hospital placement in accordance with the patient’s insurance plans (specific to Behavioral Health Center). Attends in‑service presentations and completes mandatory education, as warranted. Attends a minimum of 80% of scheduled staff meetings. Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect, and Expertise). Performs all other related job duties as assigned. Experience Generally requires 0 to 3 years of related experience. Education High school diploma is required. Bachelor’s degree in a related field is strongly preferred. Skill Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in the use of job‑appropriate technology and software applications. Credentials Valid license or certification is required as needed, based on the job or specialty. Physical Requirements Job function is sedentary in nature and requires sitting for extended periods of time. Function may require frequent standing or walking. Must be able to lift or carry objects weighing up to 20 pounds. Roles may require close visual acuity for activities such as extended use of computers, preparing and analyzing data and analytics, and other office environment components. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC). Environmental Conditions Jobs are required to function in a fast‑paced environment with occasional high‑pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to indoor environmental conditions, with occasional outdoor exposures. Possible exposure to communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May wear personal protective equipment (PPE) such as gloves or a mask when exposed to hospital environment outside of office. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC). #J-18808-Ljbffr Jackson Health System