Full Time Concierge / Receptionist

Job Description

Job Description

The Ridge Pinehurst is looking for YOU if you’d consider yourself to be dedicated, hardworking, friendly, you find joy in making a difference in someone’s life and are a stronger lead to lead a team to success. We’re seeking qualified a full- time Concierge / Receptionist to be the welcoming first face or voice and brand ambassador to residents, families and visitors when they arrive at The Ridge Senior Living. 

Shift: Thursday - Monday 3:00 pm to 11:30 pm

Don’t just listen to us, hear from our Raylene one of our Concierges about her job: I am very happy in my position at The Ridge! Wonderful Staff (Team) and Great Residents.

Why work as a Concierge / Receptionist with us at The Ridge Senior Living?

• Strong culture - These aren’t just buzz words…we really do have an incredible culture! Our employees report being "highly satisfied" working at The Ridge.
• The Ridge believes growing a company means helping people grow, personally and professionally.
• Constantly seeking new and better ways to do things — to stay on the leading edge.
• Generous benefits package – Employee-only health, dental and vision coverage for as low as $72/month! Add your family to your plan as well. Plus, life insurance, short and long-term disability insurance and an employee assistance program. 401k, a generous PTO policy and the ability to pick your own holidays. 
• Free access to a gym and pool!  Plus, deeply discounted rates on salon/massage services and gourmet meals!
• Work/life balance is not only valued but encouraged.
• Core Values - Gratitude, Teamwork, Family, Connection, Integrity and more.

Benefits of being a Concierge / Receptionist at The Ridge:

The Ridge Senior Living offers a great benefits package for qualifying full-time team members. A variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k)-retirement plan, work/life balance benefits like picking your own holidays and paid time off.  You can obtain medical, dental, vision, life and short-term disability insurance all for only $72 per month!

Responsibilities of a Concierge / Receptionist:

• Greet visitors seeking information about the property. Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel. Direct visitors to appropriate office or resident apartment. 
• Responsible for ensuring that residents, team members, family members, visitors and vendor follow all community communicable disease protocols. This includes ensuring the recording of all temperatures taken.
• Responsible for assisting residents, family members, and guests with general requests. 
• Responsible for arranging for tours of the property for individuals making spontaneous visits or those that have made an appointment for the tour.
• Answer telephones, record and channel information, direct calls to appropriate individual or department, relay messages in a timely, clear, polite concise and professional manner. 
• Display knowledge of the services and programs and other pertinent information regarding the property. 
• Responsible for the mail meter, stamps, making copies, and other tasks related to office operations. 
• Process incoming mail and packages. Distribute mail to appropriate mailboxes.
• Other duties as assigned.

Qualifications of the ideal Concierge / Receptionist:

• Dedication to and passion to serve seniors and team members with excellent customer service skills, a high level of energy and compassion.
• Demonstrate good judgment, problem solving and decision-making skills.
• Encourage teamwork through cooperative interactions with co-workers and other departments.
• Support a positive and professional image through actions and dress.
• Excellent communication skills, including active listening. 
• Receptionist/Front desk experience is preferred.
• Ability to speak, write and read English. 
• Minimum two years of experience in a related position, Experience in long-term care industry is preferred.
• High School education is required. 

About The Ridge Senior Living

The Ridge Senior Living is a boutique family of luxury senior living communities in Salt Lake City, Utah and Lakewood, Colorado. The Mission of The Ridge Senior Living is to consistently craft a living experience that seniors can’t get anywhere else. This mission is made reality by successful, caring individuals who are actively involved in the daily successes of the communities. There is a warmth here that is fostered by devoted team members who serve from the heart. Team members have the autonomy and expectation to meet residents’ individual needs.