Media Technology & Facilities Manager

Primary Purpose
The Department of Art Media Performance and Design ( AMPD ) operates instructional production performance digital media equipment and support spaces across multiple campus facilities. The AMPD Media Technology & Facilities Manager is responsible for the day-to-day operational readiness of the facilities and production infrastructure assigned to the position in the AMPD Facilities Responsibility Matrix (Annex A). The position reports directly to the AMPD Chair. The Media Technology & Facilities Manager combines hands-on operational capability with coordination and administrative responsibility. The position manages the Equipment Room and associated student workers; maintains equipment and inventory systems; performs appropriate first-line troubleshooting routine maintenance setup adjustment and minor repairs; coordinates specialized service with University units and qualified outside providers; supports safe and reliable use of assigned instructional and production spaces; coordinates operational purchasing software renewals vendors and approved contracts; and provides operational support for approved departmental events and projects. The role is intentionally designed as an operational generalist rather than a specialist in every technical area represented within AMPD . The incumbent is expected to recognize the limits of their expertise coordinate specialized assistance when necessary and escalate policy priority significant financial personnel and strategic decisions to the Chair. The position provides opportunities for training professional development and growth as provided by the University. Reporting Scope and Decision Authority Reports directly to the AMPD Chair. Faculty staff College offices University units and outside providers collaborate with the position but do not serve as parallel supervisors. Primary and secondary facilities responsibilities are defined by the current AMPD Facilities Responsibility Matrix in Annex A. The position does not have primary oversight of every AMPD studio lab gallery or instructional space. Has day-to-day operational authority within established departmental priorities and University policy for routine matters such as equipment circulation room readiness maintenance coordination student-worker assignments safety implementation routine supplies and established workflows. Significant expenditures policy changes substantial facility modifications contractual commitments outside delegated authority or unresolved competing program priorities require Chair and/or appropriate College/University approval. Serves as AMPDs operational coordinator and first point of contact for facilities and production infrastructure within the assigned scope but does not replace specialized University units or licensed/specialized technical services. Pacific offers full-time employees a unique opportunity to live on our beautiful campus at below-market rental rateshelping you save time and money on your commute.

Essential Functions
Facilities and Operational Readiness Oversee the day-to-day readiness organization access scheduling support maintenance coordination safety and effective use of instructional production performance equipment and support spaces assigned to the position. Conduct regular operational checks of assigned spaces and identify facility equipment access safety technology and service needs before they disrupt instruction or production. Coordinate room setup access equipment readiness and operational logistics for approved instructional production and departmental activities. Support reservations and calendaring for facilities within the positions operational scope. Maintain operational documentation necessary to carry out the responsibilities of the position including records procedures schedules maintenance histories service information and vendor contacts. Equipment Room Inventory and Student-Worker Supervision Manage day-to-day Equipment Room operations including access organization storage equipment circulation checkout/return procedures condition tracking and operational readiness. Maintain accurate equipment inventory inspection maintenance repair and replacement records and make recommendations for maintenance or replacement priorities. Recruit or assist with recruitment as appropriate train schedule assign supervise and provide day-to-day performance feedback to student employees assigned to facilities production operations and the Equipment Room in accordance with University employment procedures. Establish and maintain consistent procedures and service standards for student workers supporting facilities and equipment operations. Maintenance Repair and Technical Coordination Perform routine and preventive maintenance first-line troubleshooting setup adjustment and minor repairs when the work is within the employees expertise and can be performed safely. Identify problems that require specialized work and coordinate service with Information Technology Physical Plant Risk Management manufacturers vendors licensed trades faculty/technical area specialists or other qualified providers as appropriate. Provide access technical context and operational information to service providers; track requests through completion; and confirm that work has been resolved satisfactorily. The position is not expected to substitute for licensed trades institutional IT functions or specialized technical services that require separate authorization or expertise. Information Technology and Software Coordination Serve as the departmental operational point of contact for computer-lab and related technology issues within the assigned facilities scope. Perform appropriate first-line troubleshooting; communicate with Information Technology; facilitate access; track service requests; and confirm resolution. Track departmental software licenses and renewal needs within the positions operational scope and coordinate approved purchasing or renewal processes with IT vendors faculty and administrative staff. Support software and technology implementation from an operational perspective. Safety and Operational Training Implement and communicate established University College and departmental safety procedures within facilities under the positions operational responsibility. Develop departmental safety procedures for specialized equipment and spaces as needed. Provide or coordinate operational safety training for student workers and users where appropriate; identify document and report unsafe conditions or practices; and follow applicable University compliance requirements. Exercise authority to pause use of equipment or a facility when an immediate safety concern exists with prompt notification to the Chair and the appropriate University unit. Coordinate with Risk Management Physical Plant IT and other specialists when safety or compliance issues require institutional expertise or authority. Purchasing Budget Support Vendors and Contracts Develop cost estimates obtain quotes compare operational options identify recurring needs recommend equipment and maintenance priorities and provide the Chair with information needed for budget planning and decisions. Prepare or execute Chair-approved purchases and coordinate receipt of operational goods and services within University procedures and delegated spending authority. Track relevant facilities equipment service and operational expenditures as needed to support planning and stewardship. Departmental budget allocation and consequential spending decisions remain with the Chair and authorized College/University personnel. Serve as the operational contact for vendors suppliers and service providers related to facilities equipment repairs supplies software and production infrastructure. Coordinate departmental administrative workflow for operational contracts within the positions scope including gathering required information initiating or tracking Cobblestone processes and communicating with University offices. Contract approval and signature authority remain with authorized University officials. Projects Events Service Requests and External Operational Partners Provide operational project-management support for facilities equipment installations repairs upgrades and production-related projects including timelines logistics quotes service coordination and implementation. Provide facilities technology equipment access setup safety and other operational support for approved departmental events and productions in coordination with AMPD faculty and staff. Handle program/department service requests that fall within supervised facilities equipment production operations instructional/production spaces and related infrastructure. Maintain external relationships when they directly support facilities equipment technical services venues production operations or operational projects. Coordinate identification documentation transfer logistics and recipient communication for surplus equipment in accordance with University requirements and departmental supervision. Other Duties Perform other related duties as assigned by the Chair that are reasonably consistent with the operational scope ability availability time and purpose of the position. University of the Pacific recognizes that diversity equity and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of and responsiveness to the ways socio-cultural forces related to race gender ability sexuality socio-economic status etc. impede or propel students faculty and staff.

Minimum Qualifications
Technical degree/certificate bachelors degree or other recognized postsecondary preparation in a related field; OR an equivalent combination of relevant education technical training and directly related professional experience. Three (3) years of progressively responsible experience in facilities operations technical operations production operations equipment management media/AV support theater/arts operations or a closely related environment. Demonstrated hands-on experience with equipment setup routine maintenance troubleshooting minor repair and coordination of specialized repairs or service providers. Experience supervising training scheduling or coordinating employees student workers technicians or other operational personnel. Demonstrated ability to manage multiple operational priorities maintain accurate records follow established procedures and communicate effectively with users supervisors vendors and technical specialists. Ability to use common hand tools and appropriate power tools safely and to recognize when work requires a licensed trade specialized technician or University service unit. Working knowledge of basic workplace safety practices and ability to implement established safety procedures in instructional production workshop laboratory or performance environments. Ability to learn and work with digital systems used for inventory/check-out scheduling purchasing service requests software/license tracking and operational documentation.

Preferred Qualifications
Bachelors degree in a related field when the minimum qualification is met through an associate/technical credential or equivalent experience. Experience in higher education arts and design programs media production museums galleries theaters performing arts organizations fabrication/workshop environments or other settings with multiple specialized instructional or production spaces. Experience managing or supporting computer labs audiovisual systems digital media equipment production studios theatrical/performance spaces fabrication tools or similar technical environments. Experience with equipment inventory and checkout systems preventive maintenance planning software/license administration purchasing/procurement workflows vendor coordination or contract administration. Project-management experience involving facilities equipment installations renovations service providers or production operations. Practical knowledge of one or more relevant technical areas such as carpentry fabrication basic electrical troubleshooting theatrical systems lighting sound audiovisual systems computer hardware or media-production equipment. Specialized licensure is not required at the time of hiring for the general scope of the position. Experience working directly with students and faculty in an instructional environment. Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice equity and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work. Knowledge Skills and Abilities Facilities and operational management. Ability to oversee readiness organization access maintenance scheduling support and effective use of multiple instructional production performance and equipment spaces. Technical aptitude and troubleshooting. Strong general technical ability across equipment tools computer-based production environments audiovisual systems and related instructional technologies; able to diagnose routine problems and determine when specialized expertise is required. Equipment and inventory management. Ability to maintain dependable systems for inventory storage checkout/return condition monitoring preventive maintenance repair tracking and replacement planning. Safety awareness and enforcement. Ability to communicate and implement established safety procedures identify unsafe conditions coordinate appropriate training and intervene when equipment or spaces cannot be used safely. Project and workflow coordination. Ability to manage concurrent operational needs establish priorities track work through completion and maintain effective workflows across facilities with different functions and users. Judgment and decision-making. Ability to distinguish routine operational decisions from matters requiring Chair College or University approval and to escalate significant financial policy safety personnel or facilities issues appropriately. Communication and collaboration. Strong interpersonal and communication skills for working with faculty staff students University offices contractors vendors and external service providers including the ability to explain technical or operational issues clearly. Service orientation with appropriate boundaries. Ability to provide responsive operational support while maintaining clear priorities procedures and reasonable limits on the scope of assistance. Vendor and service-provider coordination. Ability to communicate technical requirements obtain estimates coordinate access and service visits monitor work and follow issues through completion within University procedures. Budget and purchasing literacy. Ability to obtain quotes compare options anticipate recurring costs recommend priorities execute authorized purchases and provide useful operational information for budget planning. Organization and documentation. Strong attention to detail and ability to maintain accurate equipment maintenance purchasing vendor safety scheduling and operational records. Ability to work effectively across digital media production performance fabrication studio and instructional settings.

Required Experience:

Manager