Regional Operations Director

Regional Operations Director HVAC & Plumbing

Blue Cardinal Operations is seeking a Regional Operations Director to lead day-to-day performance across multiple HVAC and Plumbing branches in the Mid-Atlantic region. This is a hands-on operational leadership role for someone who knows how to run high-performing trades operations driving results through disciplined routines, data-informed decisions, and direct accountability at every level.

If you've led multi-site HVAC or plumbing operations, owned a P&L, and thrive in a fast-moving, acquisition-growth environment, this role was built for you.

Operational Leadership

• Direct daily operations across assigned HVAC and Plumbing branches in the Mid-Atlantic region
• Maintain a structured weekly operating cadence reviewing performance, surfacing issues, and driving corrective action
• Serve as the primary escalation point for branch-level operational issues
• Implement and enforce operational policies, safety standards, and compliance requirements (EPA, OSHA, state licensing)

Financial Performance

• Own branch-level P&L accountability across the region
• Monitor revenue, job count, revenue per technician, and cost structure against budget on a weekly basis
• Identify root causes of variance and build corrective action plans with clear ownership and timelines
• Manage operational spending within budget constraints and company guidelines

Install Utilization & Membership Growth

• Track and optimize install slot utilization across all branches
• Drive membership capture rates among non-member service customers and monitor cancellation trends
• Maximize membership-to-install conversion at every location
• Align installer headcount and scheduling to demand forecasts

Team Leadership & Development

• Lead, coach, and develop branch-level operations and service managers
• Support technician staffing, onboarding, training, and certification compliance
• Hold managers accountable to clear performance expectations with regular structured feedback
• Partner with HR to proactively identify and address talent gaps

Technology & Reporting

• Leverage ServiceTitan (or comparable FSM platform) to drive operational decisions not just reporting
• Deliver structured weekly performance reporting with context, root cause, and recommended actions
• Ensure branch teams are operating the platform with fidelity and maintaining data integrity

M&A Integration

• Support operational onboarding and integration of acquired brands into the company's operating platform
• Ensure newly integrated locations adopt standard processes, technology, and performance benchmarks within defined timelines
• Flag integration risks early and escalate when locations are underperforming post-integration

Experience

• 710+ years of operational leadership in HVAC, Plumbing, Mechanical Services, or related trades
• Multi-site or multi-brand operations management experience strongly preferred
• Hands-on experience with ServiceTitan or a comparable field service management platform required
• Experience in a private equity-backed or acquisition-growth environment a plus
• Familiarity with the Mid-Atlantic market (DC, MD, VA, DE, PA, NJ) preferred

Skills

• Deep understanding of HVAC and Plumbing field operations service, installation, dispatch, and warehouse
• Strong financial acumen comfortable owning and driving performance against a P&L
• Data-driven decision-maker who translates metrics into operational action
• Knowledge of EPA, OSHA, licensing, and industry compliance requirements
• Strong leadership, communication, and coaching abilities
• Ability to manage through ambiguity and lead teams through change, including post-acquisition transitions

Working Conditions

This is a remote-based role with extensive travel required throughout the Mid-Atlantic region for branch visits, field audits, and team engagement. Consistent field presence is essential to success in this position. Candidates must be located within or willing to regularly travel throughout Mid-Atlantic region.

Compensation & Benefits

• Performance Bonus: Eligible
• Medical, Dental, and Vision Insurance plans
• Life Insurance
• Short and Long Term disability plans
• 15 days vacation
• 8 holidays/floating holidays per year

Standard Heating Cooling and Plumbing