Personal Lines Account Manager

Job Description

Job Description

Ross Insurance Agency is a fast-growing independent agency that offers clients choices from multiple carriers and gives them personal, responsive service. We're looking for a licensed Personal Lines Account Manager who enjoys helping people, does well in a busy office, and takes ownership of each client relationship. You'll report directly to the agency owner and have a real impact on the agency's success. As the agency grows, you'll have real opportunities to advance into larger roles.

Duties and Responsibilities 

●        Be the first point of contact for clients by phone, email, text, and walk-in. 

●        Process changes and endorsements through carrier portals for existing clients personal lines policies.

●        Take payments and handle billing, including reminder calls and non-pay notices.

●        Call clients about renewal increases, review their options, and remarket when needed.

●        Quote new business for referrals and existing clients. 

●        Report claims and follow up with clients to ensure smooth claims experience.

What You Bring

●        An active NYS DFS Property & Casualty license (required)

●        Excellent communication and organizational skills

What We Offer

●        $50,000–$60,000 a year, plus bonus and commission

●        Paid holidays, paid time off, and paid sick leave

●        401(k) plan coming next year

●        License renewal and CE costs paid by the agency

●        Room to advance within the company as the agency grows