FT Key Holder: Lenox Square

Thirdlove Key Holder

For too long, the bra industry was stuck in outdated ideas, forcing women to choose between feeling sexy or comfortable. So in 2013, Heidi Zak and Ra'el Cohen created Thirdlovea third, better option designed to help women look and feel their best.

Prioritizing real-world fit over outdated standards, Thirdlove disrupted the industry by inventing half-cup sizes and the Fitting Room quiz. The result was a more precise fit that offered comfort without sacrificing style. Building on that approach, Thirdlove is expanding its retail footprint nationwide, creating customer-centric stores where personalized fittings, expert support, and a comfortable shopping experience come together.

We are looking for Full-Time Key Holders to operate as a frontline leader responsible for delivering the Thirdlove in-store experience while supporting the Store Manager and Assistant Store Manager with opening/closing responsibilities and daily operations.

This role serves as a mentor on the floor, modeling service behaviors, supporting team accountability, and ensuring smooth execution across sales, fitting, and client engagement. The Key Holder brings strong emotional intelligence, product knowledge, and operational awareness to every shift, helping the team deliver results while staying true to Thirdlove's values of body confidence and inclusion.

Client Experience & Selling

Deliver a warm, welcoming, and personalized fitting and shopping experience in line with the Retail Excellence Model. Conduct fit consultations and provide product education, to maximize KPIs and conversion through proactive, client-focused behaviors. Assist the management team during shifts to refine selling language, service posture, and product confidence throughout the team.

Leadership & Daily Execution

Serve as Manager-on-Duty when needed, leading team huddles and ensuring smooth shift transitions. Support daily zoning and break schedules to ensure optimal floor coverage and client support. Reinforce expectations around visual standards, replenishment, cleanliness, and service behaviors throughout the day. Identify and escalate guest issues, operational concerns, or team coaching moments to ASM/Store Manager when needed.

Operations & Store Standards

Execute opening and closing responsibilities, including POS reconciliation, security checks, restocking, and store readiness. Support inventory tasks such as transfers, cycle counts, and damages as assigned. Ensure promotional signage, floor moves, and merchandising standards are accurately maintained. Assist in keeping the back-of-house organized and efficient.

Who You Are and What You Have

• 12 years of retail experience, preferably in a leadership or elevated associate role
• Strong communication skills and the ability to lead by example in a client-facing environment
• Comfort with retail KPIs and desire to improve performance through service and product knowledge
• Reliable, punctual, and able to work a flexible schedule (including nights, weekends, holidays, and events)
• Excellent time management and organizational skills
• Passion for Thirdlove's mission of body positivity, inclusive sizing, and confidence through comfort
• Experience with bra fitting and fit guidance, or willingness to learn
• Ability to create a safe, body-positive, and supportive environment in the fitting rooms while respecting client privacy.
• Ability to use a ladder, lift up to 50 lbs, and maintain an active floor presence, including standing and walking for extended periods of time.

Thirdlove Offers You

• Competitive Salary & Commission
• Medical/Dental/Vision insurance
• Paid Time Off
• Employee Discount

Diversity

ThirdLove is an equal opportunity employer and values diversity at the company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.

ThirdLove is an E-Verify employer and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information please visit E-Verify.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Compensation

$17.50 per hour