Program Manager

Program Manager

ECCO Select is a talent acquisition and consulting company specializing in people, process and technology solutions. We provide the talent behind the technology enabling our clients to achieve their goals. For more information about ECCO Select, visit us at

Position Responsibilities:

The Program Manager will oversee large-scale, transformational initiatives for enterprise clients, working across multiple technical and global teams. This role demands proven leadership in managing technology programs with significant budgets and distributed, matrixed teams. Key responsibilities include:

• Define and implement governance and controls across the program, including status reporting, risk and issue management, stakeholder engagement, and creation of required routines and artifacts.
• Apply advanced problem-solving skills to drive project and program resolutions to completion.
• Leverage extensive knowledge of service delivery models to foster continuous improvement and adapt to evolving client needs.
• Monitor and manage program milestones, ensuring timely delivery and escalation of risks and issues when needed.
• Drive decision-making processes, collaborating with leadership and technical leads on staffing and resource planning.
• Manage program-level budgeting, forecasting, financials, procurement reporting, and visibility to ensure alignment with financial expectations.
• Define, communicate, and align roles and responsibilities within the team to staffing plans and project needs.
• Ensure high quality, end-to-end delivery of program outcomes and deliverables.
• Lead stakeholder engagement, maintaining strong client and executive communications, including the preparation and delivery of executive-level reports.
• Ensure program activities are aligned with the statement of work, collaborating on scope changes as required.
• Track and assess customer satisfaction, program quality, and profitability throughout the project lifecycle.
• Supervise project managers assigned to the program, providing coaching, mentoring, and support to optimize productivity and delivery quality.
• Set long-term goals for the program or portfolio of projects, acting as a key liaison between team members and upper management/executives.
• Oversee the onboarding and offboarding of program resources to ensure smooth transitions.

Essential Skills, Experience

• 10+ years of progressive experience in program or project management within a technology or related field.
• Minimum of 5 years of recent, hands-on experience leading large-scale programs, including active program management responsibilities.
• Experience managing technology programs with budgets of $25MM or more, and oversight of distributed, matrixed teams of 50+ resources.
• Proven experience developing, estimating, and aligning client statements of work, with a robust understanding of contract processes and modifications.
• Track record of successful budgeting, forecasting, and financial management for complex, high-value programs.
• Strong understanding of supply chain processes and how they impact program delivery.
• Advanced communication skills, including written, verbal, and presentation abilities; comfort presenting to executive and client audiences.
• Extensive experience with program and project governance, executive reporting, stakeholder engagement, and risk mitigation.
• Experience working directly with financial sector clients or on financial industry programs.
• Hands-on experience with Salesforce CRM or similar tools for program reporting and tracking.
• Demonstrated ability to work independently, proactively driving projects to completion while leading and mentoring teams.
• Strong interpersonal and team collaboration skills, including coaching and mentoring project managers/other team members.
• Ability to lead negotiation on contract scope, cost, and schedule, ensuring outcomes align with organizational goals.

Qualifications:

• Bachelor's Degree in a related field (Arts/Sciences) required.
• Minimum of 10 years' experience in a relevant discipline.
• 5 years active Program Management experience and 10 years Project Management experience.
• Experience with financial sector customers.
• 1-3 years of sales/business development experience preferred.
• Demonstrated Salesforce CRM proficiency.
• Experience in managing, tracking, and forecasting the financials and budgets for large-scale programs.
• Proven knowledge of contract management and ability to negotiate scope, cost, and schedule.
• Strong written, verbal, and public speaking skills.
• PMP certification through PMI preferred.

ECCO Select is committed to hiring and retaining a diverse workforce. Our policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Veterans of our United States Uniformed Services are specifically encouraged to apply for ECCO Select opportunities. Equal Employment Opportunity is The Law This Organization Participates in E-Verify