Employment Services Manager

HeartShare is seeking an experienced and passionate Employment Services Manager to lead our OPWDD Supported Employment Programs. This role is responsible for overseeing employment services that help individuals with intellectual and developmental disabilities achieve and maintain meaningful, competitive employment opportunities.

The Employment Services Manager provides leadership and supervision to Job Coaches and Supported Employment staff, ensures compliance with OPWDD and Medicaid regulations, and collaborates with employers, families, care managers, and interdisciplinary teams to support successful employment outcomes. The ideal candidate will be a strong leader who is committed to person-centered services, staff development, community engagement, and continuous improvement in program performance and quality outcomes.

Program Leadership & Staff Supervision

• Supervise, coach, mentor, and evaluate Job Coaches, and employment staff.
• Conduct regular field observations at community employment sites.
• Complete probationary, annual, and corrective performance evaluations.
• Develop staff schedules and community coverage plans.
• Ensure staff compliance with agency policies, OPWDD regulations, dress code, attendance expectations, and professional standards.
• Lead team meetings, case reviews, and employment strategy discussions.
• Promote a culture of accountability, collaboration, inclusion, and excellence.

Employment Services Oversight

• Oversee employment supports for individuals participating in SEMP and related employment services.
• Ensure employment services align with individual interests, strengths, preferences, and career goals.
• Review vocational assessments and employment plans.
• Monitor job development, placement, retention, and advancement activities.
• Support staff in implementing evidence-based employment support strategies.
• Ensure individuals receive meaningful opportunities for competitive integrated employment.
• Assist individuals in developing workplace readiness, communication, self-advocacy, and independent employment skills.
• Oversee travel training and community-based employment supports.

Employer & Community Partnership Development

• Develop and maintain relationships with local businesses, employers, workforce agencies, and community partners.
• Identify and cultivate new employment opportunities.
• Educate employers regarding disability inclusion, workplace accommodations, and supported employment practices.
• Respond proactively to employer concerns and support successful job retention.
• Represent Heartshare at workforce development events, community meetings, and networking opportunities.

Person-Centered Planning & Outcomes

• Ensure employment goals align with Life Plans, Staff Action Plans, and valued outcomes.
• Participate in interdisciplinary meetings and planning sessions.
• Monitor progress toward employment goals and ensure timely updates.
• Ensure service delivery reflects person-centered practices and informed choice.
• Collaborate with families, care managers, residential providers, and other stakeholders.

Regulatory Compliance & Quality Assurance Ensure compliance with:

• OPWDD regulations
• Medicaid documentation standards
• Corporate Compliance requirements
• Justice Center requirements
• HIPAA regulations
• Agency policies and procedures
• Review documentation for quality, accuracy, timeliness, and billing compliance.
• Conduct routine audits of service documentation.
• Monitor staff completion of required trainings and certifications.
• Ensure completion of all OPWDD-required reporting and documentation.

Documentation, Billing & Reporting

• Review and approve documentation, billing submissions, and service records.
• Monitor monthly productivity and service utilization.
• Ensure timely completion of:
• Progress Notes
• Monthly Summaries
• Staff Action Plans
• Life Plan Documentation
• Level of Service Documentation
• Plan Dissemination Records
• Satisfaction Surveys
• Required OPWDD Reports
• Maintain accurate employment outcome data and program metrics.
• Analyze employment trends and identify opportunities for program improvement.
• Prepare reports for leadership as requested.

Incident Management & Safeguarding

• Ensure the health, safety, rights, and well-being of all individuals served.
• Respond to incidents, allegations, and emergencies in accordance with agency and regulatory requirements.
• Ensure timely incident reporting and documentation.
• Implement safeguards and corrective actions as required.
• Promote a culture of dignity, respect, and person-centered support.

• Associate's degree or equivalent. Preferred Education: Bachelor's degree from four-year college or equivalent
• Minimum three (3) years of supervisory experience
• Experience with OPWDD Supported Employment (SEMP)
• Experience developing employer partnerships and community employment opportunities
• Strong knowledge of person-centered planning principles
• Strong organizational, leadership, and problem-solving skills
• Excellent verbal, written, and interpersonal communication skills
• Proficiency with electronic health records and Microsoft Office Suit

At HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect:

• Rewarding work in a team environment.
• Paid vacation, sick, personal days, and holidays.
• 403(B) retirement plans with employer contribution.
• Health, dental, vision and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending account (Dependent Care, Medical, Parking, and Transit).
• Employee appreciation programs and events.
• Tuition assistance program.
• Professional development opportunities.
• Wellhub discount
• Verizon Wireless discount.
• BJs membership discount.
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more.

HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to View email address on click.appcast.io.


About Heartshare

Who WE ARE:For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.