Community Relations Manager

Job Description

Job Description

We are looking for a Community Relations Manager to support day-to-day front desk and public-facing operations in Illinois. This Contract position is ideal for someone who communicates clearly, manages incoming calls efficiently, and helps create a welcoming experience for visitors and community contacts. The role also involves handling mail distribution, coordinating multi-line phone activity, and providing dependable administrative support in a fast-paced environment.

Responsibilities:
• Welcome visitors and serve as the first point of contact for callers, guests, and community members in a courteous manner.
• Manage a multi-line switchboard by routing incoming calls accurately, taking messages, and directing inquiries to the appropriate staff.
• Receive, sort, and distribute incoming mail and deliveries to ensure timely handling across the office.
• Perform front desk administrative support tasks that help maintain organized and efficient daily operations.
• Respond to general questions from internal and external contacts with courtesy, accuracy, and sound judgment.
• Monitor reception area activity and help maintain an orderly and service-oriented environment.
• Track communications and relay important messages promptly to the appropriate team members.• Experience performing receptionist or front desk support duties in a detail-oriented office setting.
• Ability to answer a high volume of inbound calls while maintaining accuracy and excellent customer service.
• Proficiency in operating a multi-line phone system with 1 to 10 lines.
• Experience handling, sorting, and distributing incoming mail and packages.
• Strong verbal communication skills and a detail-oriented, welcoming demeanor.
• Solid organizational skills with the ability to manage multiple tasks throughout the day.
• Familiarity with Foreign Tax Credit terminology or related exposure is preferred.