Financial Counselor

Financial Counselor

UC San Diego Health's Revenue Cycle department supports the organization's mission to deliver outstanding patient care and to create a healthier world one life at a time. We are a diverse, patient-focused, high-performing team with a commitment to quality, collaboration, and continuous improvement that enables us to deliver the maximum standard of care to our patients. We offer challenging career opportunities in a fast-paced and innovative environment and we embrace individuals who demonstrate a deep passion for problem-solving and customer service.

Under the direction of the Patient Access Manager, the Financial Counselor is responsible for financially securing all accounts; ensuring accounts are evaluated within the Medical Center's Financial Policy; serving as financial resource to patient care team, staff, vendors, patients and their families regarding financial issues and/or referral to government programs; obtaining eligibility and benefit information, authorizations, patient demographic information; collecting deductibles and patient liability; presenting and explaining payment options for collections of monies due; coordinating facilitation by pursuing eligibility and benefits for services rendered which are determined to be necessary in the continuum of care; and keeping team informed of the status of the account by openly communicating and participating in removing barriers to discharge and on-line documentation in funding notes.

Minimum Qualifications

• Minimum of three (3) years previous Hospital Registration, Patient Access experience in a large, complex healthcare environment.
• Proven working knowledge of the patient referral and authorization process.
• Demonstrated knowledge of medical terminology.
• Highly proficient with Microsoft Office (Excel, PowerPoint, Word, and Outlook).
• Requires good verbal and written communication skills, active listening, critical thinking, multi-task and time management skills.
• Requires interpersonal and work leadership skills to provide guidance to other nonexempt personnel.
• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, and accountability.

Preferred Qualifications

• Covered California Certified Enrollment Counselor.
• Certified Revenue Cycle Representative.
• Bilingual skills fluently in Spanish/English verbally and written.
• Thorough knowledge of third party payors and reimbursement requirements, medical terminology, ICD-9, and CPT codes.

Special Conditions

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.