Dispatcher (Security)

Security Communications Specialist

Provides primary radio and telephone communications between Security Department personnel and those requesting assistance from the district Security Department; provides emergency and non-emergency radio dispatching, telephone answering, and security systems monitoring services. Incumbent must meet all requirements of local, state, and federal regulations for controlled substance testing including pre-employment, reasonable suspicion, post-accident, and random drug and alcohol testing.

The following statements are illustrative of the essential functions of the job and other key duties that may be required. The description may not include all functions performed by the incumbents in various locations. The district reserves the right to modify or change the duties or the essential functions of this job at any time.

• Reports consistently for work as scheduled
• Performs other duties as assigned
• Attains proficient or higher evaluations on established Performance Standards
• Attends any training as directed by the Executive Director for Security or designee of the department
• Creates written and/or digital documentation on reported incidents
• Demonstrates understanding of all procedures regarding the use of the department radio systems
• Demonstrates understanding of district emergency responses and notification protocols
• Develops close interaction and communication with all members of the Security Department
• Dispatches security personnel to locations throughout the district to provide for the safety and security of District 20 students, staff, and physical assets
• Maintains a constant awareness of the location, welfare, and activities of security personnel
• Maintains familiarity with locations of all district properties and the streets of Colorado Springs
• Monitors all security systems including radio, alarms, and surveillance cameras; analyzes data received in order to effectively dispatch security personnel to locations of trouble
• Observes all applicable FCC regulations pertaining to two-way radio communications
• Performs emergency command center communications duties in the event of major incidents, accidents, and other emergencies that occur in the district or the city as needed
• Prepares, maintains, and distributes all required daily occurrence logs, reports, and other records and documentation accurately and as directed
• Prioritizes and organizes all calls for service according to the nature and type of assistance requested or required
• Provides a high level of positive public relations and interaction with members of the district, city emergency personnel, community, and others
• Receives emergency and non-emergency information regarding requests for assistance from schools or other district locations and transmits to security personnel
• Transfers calls and/or relays information received to appropriate persons or agencies, including the police, fire, ambulance, towing services, or other departments of the district

Knowledge, Skills, and Abilities:

• Ability to accurately type 20-35 words per minute utilizing proper spelling and grammar
• Ability to apply independent thinking to decision-making
• Ability to continually build knowledge of all applicable laws and regulations concerning school safety
• Ability to create, access, input, retrieve, and manipulate information in various software systems
• Ability to develop training plans and instruct large groups effectively
• Ability to effectively communicate verbally and in writing
• Ability to establish and maintain effective working relationships with supervisors, coworkers, administrators, departments, other agencies, and the general public
• Ability to greet and interact with the public in a courteous and professional manner
• Ability to maintain confidentiality
• Ability to manage simultaneous demands and set clear priorities
• Ability to understand and follow complex oral and written instructions
• Ability to use tact and calm persuasion while gathering complete information from callers regarding reported incidents
• Ability to work in a cooperative and collaborative manner within a diverse work force
• Ability to work independently
• Ability to work with a diverse customer population
• Commitment to the education of students as a primary responsibility
• Demonstrates citizenship, compassion, courage, discernment, excellence, honesty, hope, integrity, patience, perseverance, reliability, respect, responsibility, and trustworthiness
• Familiarity with district schools/facilities
• Familiarity with Microsoft SharePoint software
• Good verbal and written communications skills
• Knowledge of basic office methods and procedures, to include appropriate telephone and two-way radio etiquette
• Strong organizational, interpersonal, written, listening, and verbal communication skills

Work Environment: The work environment characteristics described here are representative of those a staff member typically encounters while performing the essential functions of this job. They are included for informational purposes and are not all-inclusive.

• The noise level in the work environment may alternate among quiet, moderate, and loud.
• The incumbent is frequently required to interact in person and through communication methods with the students, public, and/or other staff.
• The incumbent is required to work scheduled school/work hours and/or days.
• The incumbent may be required to work extended school/work hours and/or days as directed.
• The incumbent may experience exposure to stressful or confrontational situations.

Physical Demands: The following are some of the physical demands commonly associated with this position. They are included for informational purposes and are not all-inclusive. All physical demands, if listed, are considered essential functions

• Sits, stands, walks, stoops, kneels, and crouches/squats while performing duties
• Has oral and auditory capacity enabling interaction interpersonally and/or through communication devices
• Uses eyes, hands, and finger coordination enabling the use of equipment and writing utensils

Cognitive Functions: The following are some of the cognitive functions commonly associated with this position. They are included for informational purposes and are not all-inclusive. The staff member may be required to analyze, communicate, compare, compile, compute, coordinate, copy, evaluate, instruct, negotiate, synthesize, reason, and use interpersonal skills.

Required Qualifications:

High school graduate -high school diploma or equivalent

Preferred Qualifications:

Compensation Range: $23.88-25.07

Scheduled Weekly Hours: 20

Hours per Day: 4.0 hour(s) per day

Number of Days per Year: 260 Days M-F

Benefits Eligibility: Full-time - Regular

For more information on our benefits, please visit Employee Benefits | Academy District 20 (asd20.org).

FLSA Status: United States of America (Non-Exempt)

How to Apply: New applicants (including current district staff members) must use the Workday application portal. Documents emailed directly to a supervisor will not be considered for application purposes and will not receive a response. A completed online application also includes the following uploaded documents in PDF format:

• A current resume

Please do not call to request site visits or interviews at the school/location. Please direct all inquiries via the email address indicated on the posting

Hiring Manager Email: View email address on click.appcast.io