Field Services Technician - Cincinnati, Ohio

Field Services Technician - Cincinnati, Ohio

Evergreen Residential is a high growth real estate company and institutional investment platform in the single-family residential and build-to-rent sectors. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world's largest asset class at scale. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business, but we don't take ourselves too seriously.

We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts.

If you are self-motivated and mission driven with a 'can do' mindset and see solutions where others may see problems, come and grow with us!

We are adding a field technician to our team in the West region. This role is responsible for post renovation repairs, smart home troubleshooting, occupied maintenance, eviction checks, move-in and move out inspections, and project management of renovations on newly acquired properties. If you have a background in SFR field maintenance and construction, a passion for real estate and are accomplished in providing a positive resident experience, let's talk!

This position is based in the Cincinnati, OH area.

The Role:

This position includes, but is not limited to, the following responsibilities:

• Complete minor post renovation repairs as needed
• Install and trouble-shoot smart home technology issues
• Install marketing yard signs and remove signs at occupancy
• Perform pre-move in inspections 72 hours before move-in
• Conduct HOA violation checks
• In person evictions/lockouts
• Perform recurring occupancy checks
• Coordinate and perform move out walks with residents
• Schedule and complete occupied maintenance work orders
• Review progress against KPIs weekly with the head of construction
• Communicate with residents in a timely and professional manner for any outstanding violations.
• Project management you may also be required to undertake some or all of the following from time to time at the direction of construction management:
• Make recommendations on engaging and terminating vendors and contractors to use on each project or job
• Effectively and efficiently schedule and manage all construction activities, and maintain productive ongoing relationships
• Review vendor workmanship to ensure all items on the statement of work are complete, and mark contracts complete. Ensure vendors and contractors are held accountable for quality, completeness, and timely work Property condition management - perform specific repair and/or securing work such as rekeying of properties; daily monitoring, updating and reporting through the property management system to keep current on status and next steps for all assigned property
• Develop scope and cost and obtain approvals for additional work not identified on initial bid
• Document the rehab process including "before" and "after" photos
• Quality control review and punch list process for all home renovation projects

Qualifications and Experience

• 3+ years of work experience in a related position with residential maintenance experience, and scoping properties to determine renovation requirements
• Experience engaging and managing vendors to ensure they are delivering to the timeline and specifications required
• Proficiency with Microsoft Office, including Outlook, Excel, and Word; as well as with prospect and resident management systems is required
• HVAC certifications preferred

• Demonstrated ability to perform effectively in a fast-paced and demanding environment
• Flexible and able to operate effectively in a changing environment, and/or with ambiguity
• Excellent written and verbal communication skills
• Strong organizational and time-management skills, able to consistently meet goals and deadlines while maintaining quality
• Computer skills including proficiency with Microsoft Outlook and Excel
• Must have a current and valid driver's license
• Proactive, self-directed, and highly motivated

Additional Information:

• This role routinely uses standard office equipment, computers & iPads.
• This role requires travel to our properties in and may be physically demanding. Physical demands representative of requirements to successfully perform the essential functions of this job include the ability to perform duties such as the following for prolonged periods: - unassisted lifting up to 50 pounds, - bending, walking, kneeling, stretching - work on step ladders and/or extension ladders up to 30 feet, - work in confined spaces, indoors and outdoors in all climates including unclean environments with fumes, dust, and poor ventilation
• It is expected that all duties will be performed in a safe manner
• Duties, responsibilities, and activities may change at any time.
• Work week is Monday through Friday with occasional evening and weekend hours as job duties demand.