Service Delivery / Quality Manager - TS/SCI w/ Polygraph

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

At GDIT, we advance the mission with every action—because what we do is bigger than ourselves. As an Operations Team Lead, you will guide a Service Delivery / Quality Manager responsible for maintaining quality control and assurance programs, managing risk and continuous improvement, overseeing program operational status, reporting alarm anomalies, supporting project requirements, communicating issues to stakeholders, and monitoring project timelines and progress.

This position supports our intelligence customer. We’re seeking a qualified individual who can collect and report program data; maintain the program Risk Register by evaluating existing and emerging risks with the PMO and identifying new opportunities to support the customer; and manage the program’s Innovation Station to keep contributors engaged and remove obstacles. The role also serves as the program’s QA/QC lead, ensuring standardized processes for checkouts, testing, and compliance, and authoring the QA/QC SOP. Additional responsibilities include supporting the program manager through operational oversight, preparing and briefing quarterly PMR materials, drafting meeting minutes, and tracking action items. The individual will engage consistently with site and technical leads and participate in routine tag-ups, maintain an up‑to‑date operational picture across all program sites by monitoring alarm conditions in Nlyte, investigating alarm spikes, issuing ad hoc notifications, and staying informed of site developments, and collect weekly alarm data to produce a comprehensive weekly alarm report with trend analysis for customer leadership.

What You’ll Do

• Serve a Serve as the program Privileged Initiator (PUI) for account requests.
• Review, edit, and author SOPs and process documents in coordination with peer review and government approval steps.
• Ensure communication and information sharing across sites and contracts.
• Perform complex administrative and analytical tasks in support of contract programs.
• Assist with developing plans, budgets, and schedules, and monitor compliance with contractual requirements.
• Define program plan requirements and conduct studies to optimize plans.
• Monitor and report program performance against cost, schedule, and contractual objectives.
• Regularly interact with high-level customers and industry partners to ensure requirements are met.
• Support business development activities.
• Participate in special projects as required.
• Provide guidance or leadership to less experienced analysts; may serve as mentor or team lead.

What You’ll Bring

Required:

• TS/SCI clearance with CI Polygraph
• Bachelor’s degree in IT or STEM Field (or equivalent experience)
• 12+ years of experience
  

Why GDIT

• Mission‑focused work with real impact
• Opportunities to lead, innovate, and shape how critical systems operate
• Collaborative teams and a culture built on trust and empowerment
• Professional growth and continuous learning
• Competitive benefits and industry‑leading support
• Lead the team that keeps the mission moving.
• Help secure today and shape tomorrow.

Location: Company Site 

US Citizenship Required 

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

#GDITcareers

#OpportunityOwned

#WeAreGDIT

#transitioningmilitary

#clearedjobs

#veterans

#Autobots

Work Requirements

Years of Experience

10 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

10-25%

Citizenship

U.S. Citizenship Required