Incident Investigation Specialist

Job Description

Job Description

Are you ready to take the next step in your career? At Kelly, we believe that work should empower your development, and we're excited to connect you with dynamic opportunities.
Kelly Services, in partnership with Nissan North America,is currently recruiting for an  Incident Investigation Specialist . In this role, you will be responsible for evaluating, investigating, and managing product liability allegations related to vehicle safety and performance.
This is a full-time, hourly role paying $27.80/hour with growth potential at Nissan North America after one year.
Hybrid Schedule: In office Monday–Thursday, 8am–5pm. Fridays are work from home.
As a Incident Investigation Specialist, you will:

• Gather accident details from customers referencing product liability concerns and accurately document all information.
• Educate customers on the proper operation of affected vehicle systems.
• Coordinate vehicle inspections with Nissan’s technical personnel or third-party service providers.
• Collect and analyze information from customers, dealers, and third-party agencies to ensure comprehensive case investigations.
• Receive inspection findings from the Nissan legal department and engineering teams to help establish the company’s position.
• Confidently communicate Nissan North America’s position to customers, negotiate settlements when appropriate, or issue denials of assistance.
• Coordinate with aftersales support staff, dealers, attorneys, insurance companies, and law enforcement to facilitate thorough case resolution, including repairs or repurchases.
• Review and process repair estimates and service provider billing in accordance with company guidelines.

We’re seeking candidates with:

• Strong interpersonal, conflict resolution, and decision-making abilities.
• Excellent written and verbal communication skills.
• High attention to detail and organizational skills.
• The ability to handle confidential information and sensitive cases professionally.

Minimum Qualifications:

• Education: Bachelor’s degree required—no exceptions.
• Experience: At least one year of relevant professional experience (automotive claims, case management, or product liability preferred).
• Technical Skills: Basic proficiency with word processing, spreadsheets, and case management software. Saleforce highly preferred

Benefits Include:

• 16 paid holidays
• 10–15 days of paid time off
• Enhanced medical benefits
• Kelly Perks Discount Program
• Weekly pay

If you or someone you know would be interested in this Product Liability Claims Specialist opportunity, don’t wait—apply today!

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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