Project Manager

Project Manager Job Description: We are looking for a Project Manager with 4-6 years of experience to lead projects focused on improving member experience, retention, and service delivery within the insurance industry. Responsibilities Manage projects from planning through implementation. Create project plans, track milestones, and ensure timely delivery. Work closely with business, IT, product, and leadership teams. Use Jira to manage tasks, risks, and project progress. Gather and document business requirements. Facilitate meetings and provide regular status updates. Identify and resolve project risks and issues. Support Agile/Scrum delivery and change management efforts. Analyze member experiences and recommend improvements. Qualifications 4-6 years of project management experience, preferably in a mid-level capacity on the business side. Proven experience managing end-to-end project lifecycles, from definition through implementation, with accountability for scope, cost, schedule, and quality. Strong stakeholder management skills, including excellent oral and written communication and the ability to brief leadership and cross‑functional teams. Demonstrated ability to integrate disparate teams, including IT and business functions, to achieve shared project outcomes. Hands‑on experience with Agile methodologies and Scrum, including working with stories, features, and iterative delivery. Experience with risk assessment and risk management, including identification, analysis, mitigation, and communication of risks and issues. Proficiency in Jira for managing workstreams, tracking deliverables, and supporting Agile project execution. Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and familiarity with Visio for process mapping. Ability to develop and maintain project plans, manage schedules, and coordinate milestones across multiple workstreams. Strong analytical and problem‑solving skills, with the ability to investigate member experiences and identify opportunities for improvement. Excellent interpersonal, negotiation, and leadership skills, with the ability to bring together parties from different functions and regulatory groups. Experience working with program management and program leadership to align projects with strategic intent and business requirements. Additional Skills & Qualifications PMP, PMBOK‑based, or other recognized project management certification (strongly preferred). Experience working in property and casualty insurance or financial services environments is beneficial. Background in membership experience, retention, or customer journey improvement is an advantage. Experience with program management and coordinating multiple concurrent workstreams. Familiarity with SDLC practices and working closely with development and digital product teams. Experience using Clarity or similar project and portfolio management tools. Comfort operating in a new or evolving function focused on membership deepening and cross‑selling across lines of business. Demonstrated curiosity and investigative mindset, with the ability to "look inside the box" of member experiences and communicate findings clearly. Strong judgment and decision‑making capabilities when navigating complex business and regulatory environments. Benefits Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Pay The pay range for this position is $45.00 - $50.00/hr. Job Type & Location This is a contract position based out of San Antonio, TX. Work is primarily conducted onsite in San Antonio for four days per week, with modern office tools and collaboration platforms. Work Environment This role operates within a dynamic property and casualty insurance setting focused on enhancing membership experience and deepening member relationships. Work is primarily conducted onsite in San Antonio for four days per week, with modern office tools and collaboration platforms. You will work closely with cross‑functional partners from business, IT, and regulatory groups, using technologies such as Jira, Clarity, and the Microsoft Office Suite (including Excel, Word, PowerPoint, and Visio). The environment is structured yet collaborative, with regular milestone meetings and status briefings, and emphasizes clear communication, thorough documentation, and agile ways of working. EEO Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr