CUSTOMER RELATIONS REPRESENTATIVE - STATE FARM AGENT TEAM MEMBER

Benefits 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Signing bonus Training & development Vision insurance Company car Join Our Dynamic Team as a Bilingual Customer Service Representative Are you a passionate problem solver with a knack for providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy making a difference in people's lives? If so, we want YOU to be the next star on our team! About Us At our insurance agency located in vibrant Gaithersburg, MD, we are on a mission to empower individuals and families to navigate the risks of everyday life, recover from the unexpected, and achieve their dreams. We specialize in a range of services, including auto, home, and life insurance, as well as retirement planning. With us, you’ll be part of a supportive team dedicated to enhancing customer satisfaction and loyalty. Role Overview As a Bilingual Customer Service Representative (English/Spanish), you will be the frontline hero for our customers, providing outstanding support and resolving complex inquiries. Your role is pivotal in creating seamless customer experiences that drive the growth of our agency. Why Join Us? Growth Opportunities We believe in nurturing talent from within! Show us your drive and determination, and you could advance your career while making a meaningful impact. Team Environment Work alongside a dedicated team that values collaboration and celebrates success together. Rewarding Compensation Enjoy a competitive salary ranging from $40,000 to $80,000 (Based + commission + bonus) per year, with opportunities for performance-based incentives. Key Responsibilities Manage customer inquiries with a friendly and professional demeanor, ensuring every interaction is a positive one. Resolve issues efficiently while maintaining accurate customer records and updating information as needed. Assist in developing and implementing customer retention strategies to strengthen relationships. Collaborate with various departments to ensure an exceptional customer experience. Ideal Candidate Qualifications Bilingual in English and Spanish, with excellent communication skills. Proven problem-solving abilities and a customer-centric mindset. Previous experience in customer service is preferred, with the ability to handle high-stress situations with grace. Your Future Starts Here If you’re ready to make a difference and join a team that values your contributions, we want to hear from you! Embrace the opportunity to grow both personally and professionally in a supportive environment. Let’s connect and explore how you can be a key player in our mission to support our customers in navigating their insurance and financial service needs. Compensation $42,000.00 - $80,000.00 per year State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. #J-18808-Ljbffr