Eligibility Specialist - Case Manager

Eligibility SpecialistKnowledge Services has an opportunity for individuals drawn to the social service industry with the FSSA/Division of Family Resources (DFR) as an Eligibility Specialist. This position is responsible for assisting in the processing of applications from Indiana residents who are requesting public assistance. The DFR is responsible for determining eligibility for individuals applying and/or receiving public assistance. Programs include TANF (cash assistance), SNAP, and Medicaid. The Eligibility Specialist staff are responsible for assisting in the processing of new applications and documents for ongoing public assistance.Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.ResponsibilitiesEligibility Specialists gather data for all relevant assistance programs either face-to-face or via phone with clientsVerify all information is gathered accurately and meets state policiesObtain release forms and medical records as neededVerify income, assets, and other financial / legal documentsReview regulations and program requirements with clientsUtilize automated program to determine eligibility of state assistance programsData entry into state databaseRespond to all inquiries in a timely manner via phone or emailQualificationsHighly organized and analytical team playerPrevious Case Manager experience is a plusStrong written and verbal skillsSolid computer skills, Microsoft Office proficiencyBasic math skillsCase management skillsIndependent worker who is a self-starter that is reliable and dependableStrong customer service background with a professional demeanorPrefer a Bachelor or Associate degree in Counseling or Social Services, but High School Diploma or GED required2 years' experience in a social service environment, state or local government is desired pertaining to employment / training programsPrevious experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to applyThe Eligibility Specialist position is an opportunity where you can make an immediate impact on your community, plus the potential for promotion. You will be provided an extensive training program to give you the skills to be successful in this role. The wage is $16.50/hr. This role offers paid time off, benefits, and a 37.5 hour work week of Monday-Friday 8:00AM-4:30PM.If you are looking for a position that could be the start of your career, apply now for immediate consideration.Physical Requirements:Job frequently requires sitting, handling objects with hands.Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact View email address on click.appcast.io Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.