HVAC Service Technician

Job Description

Job Description

John Nugent & Sons is Northern Virginia's premiere employer within the HVAC, Plumbing, and Electrical industry. Our focus on providing a best-in-class workplace and world-class service has opened the need for an HVAC Installer to join our team! Whether you are a seasoned veteran or a novice;  if you have a “can-do” spirit and a drive to succeed we want you to come grow with us!

 

Why John Nugent & Sons?

When you join John Nugent & Sons, you’re not just joining a company, you’re joining a team of passionate, highly trained and ambitious individuals who pride themselves on being the best in the industry.

Our company cookouts, holiday parties, employee appreciate celebrations, and team building activities help make work feel a little less like work.

 

As a top workplace, John Nugent & Sons seeks out the best people and helps put them on the right path, with opportunities for continued education, advanced training and career growth. Your success truly matters to us. As a member of our family, you’ll be encouraged to reach new heights, hone your craft, and advance in personal development. The lessons and skills you are taught here, will set you up for lifelong success.

 

When we hire, it’s not only experience that we look for. If you’ve got the right attitude, ambition, and desire to excel in the trades, we’ll ensure that you get the proper training to succeed. We demonstrate this commitment every day, it’s our investment in employee growth that makes Jackson Comfort Services a premier place to work.

 

 

What else is in it for you?

- Comprehensive Health & Dental Insurance

- Life Insurance

- Long-Term and Short-Term Disability Plans

- 401k Plan with Company Contributions

- Company Vehicles for Technicians

- Company Provided Tools & Tool Allowance

- Uniforms

- On-The-Job Training

- Paid Holiday’s & Vacations

- Incentive Pay

- Access to Cutting-Edge Tools & Technologies

- Advancement & Career Growth Opportunities

- And More!

In this role you'll be responsible for:

• Providing clear explanations and educating customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintaining customer satisfaction rate through post-service surveys and feedback. Striving to exceed customer expectations and resolve any concerns promptly.
• Performing routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency. Demonstrating continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
• Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
• Responding to service requests within John Nugent & Son's defined time frame. Timely response ensures customer comfort and builds trust.
• Identifying opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers. Successfully enroll customers in John Nugent & Son’s service agreements, promoting long-term customer relationships and recurring revenue.
• Maintaining a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
• Keeping track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
• Maintaining a perfect safety record by following all safety protocols and guidelines. Ensuring zero safety incidents or accidents within the performance period.
• Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
• Collaborating effectively with team members, sharing knowledge and assisting colleagues as needed. Striving to maintain a positive team dynamic and contribute to a supportive work environment.
• Upholding professional communication and appearance at all times when interacting with customers.
• Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
• Additional Duties as Assigned

Compensation also includes very lucrative incentives via commissions and bonus.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.