Customer Service Specialist

Workdays: Monday - Friday Work Schedule:11:30 am 8:00 pm PRIMARY FUNCTION: The Customer Service Specialist is responsible for receiving, processing, and recording customer orders. This position requires contact with customers and with company staff who support the ordering, delivery, and billing process. RESPONSIBILITIES: Responds to customer inquiries by telephone, fax, and e-mail to provide problem resolution.Resolves routine and basic problems and communicates solution or requested information to the customer.Analyzes customer's service needs and refers to other service or technical departments for follow up as needed.Utilizes a customer relationship application or database to record activities and research product information.Actively participates in cross functional teams, including but not limited to: Live Chat, Web Order Entry, EDI, Wholesale, and Government. Teams are subject to change based on business needs.When in contact with customers this position is required to cross sell and up sell in order to expand sales to support the growth of the company Has gained proficiency in multiples competencies relevant to the job. Must have a positive attitude and be a team player. Must be able and willing to adapt to changes within the job and department/company. Time Management - Organizes and plans for the use of paid time-off. Dependability - Arrives to work at regularly scheduled time. Must have an entry or moderate level understanding of general aspects of the job. Maintains consistent high level of inbound and outbound calls as defined by management Performs Other Duties as Assigned