Technical Program Manager

The Role

As a Technical Program Manager at Surge, you'll lead initiatives that directly impact our products and our customers. You'll collaborate closely with engineering and operations teams to solve our most complex challenges.

This role is ideal for someone who thrives in rapidly scaling, high-ambiguity environments. You should be able to seamlessly pivot between daily customer calls, detailed execution in operations and product, and strategic business development conversations.

What You'll Do

• Establish and expand scalable systems, products, and processes to enhance customer support and value delivery, coordinating with engineering to implement necessary features.

• Drive execution of multiple simultaneous, cross-functional projects and/or programs.

• Effectively set timelines and manage teams to deadlines.

• Interface with a variety of technical and non-technical stakeholders.

What We're Looking For

• Experience in program management or related roles within high-performing product companies, with a proven track record of navigating ambiguity and executing complex projects.

• Have strong interpersonal skills that enable you to influence without authority, build cross-organizational support, cooperation and action.

• Have a track record for being able to successfully organize, implement and manage complex programs and projects.

• Are used to working through trade-offs, balancing competing priorities, and having your mind changed.

• Deep interest in AI systems — direct AI/ML experience valued but not required.