ServiceNow Business Analyst

Servicenow Business Analyst

Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we've been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now—protect and innovate with MANTECH!

MANTECH seeks a motivated, career and customer-oriented ServiceNow Business Analyst to join our team in Lexington Park, MD. This position is a hybrid role with 4 days onsite and 1 remote.

The ServiceNow Business Analyst will analyze and design optimized business processes while working closely with a ServiceNow Architect to identify ways to optimize efforts and ensure all business and design requirements are met.

Responsibilities include, but are not limited to:

• Design business processes, capture technical requirements, and define user stories.
• Develop process flows and maintain required system documentation
• Serving as a strategic liaison to the business owners and project stakeholders to facilitate the adoption of technical solutions.
• Support quality management initiatives to ensure all design specifications and business requirements are achieved.
• Assist in the development and execution of test plans to ensure platform reliability.
• Advance Organizational Change Management (OCM) efforts by providing guidance on proposed "to-be" architectures.
• Develop and implement test plans within the SDLC framework.

Minimum Qualifications:

• 3+ years of professional experience in business analysis or process engineering.
• Experience in mapping and documenting current business processes (As-Is) and designing future states (To-Be)
• Minimum of one year of experience in ServiceNow platform delivery.
• Proven ability to analyze business requirements within a ServiceNow environment, capture technical specifications, and define actionable user stories, use cases, test plans, and scripts.
• Established track record of collaborating with project stakeholders and development teams to facilitate the delivery of technical solutions.

Preferred Qualifications:

• Demonstrated proficiency in Lean Six Sigma methodologies (Green or Black Belt certification).
• ServiceNow Certified System Administrator (CSA)
• Training in ServiceNow Fundamentals
• Prior experience supporting federal agencies or defense programs

Security Clearance Requirements:

• US citizenship with the ability to obtain a Secret Clearance

Physical Requirements:

• Must be able to remain in a stationary position 50%
• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations

The projected compensation range for this position is $77,200.00-$128,800.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections. MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation. If you need a reasonable accommodation to apply for a position with MANTECH, please email us at and provide your name and contact information.