Technical Support Technician (Electrical/Controls)

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Hiring Immediately - Full Time 

Controls Technician - Smyrna, GA

Shift: Monday through Friday 7AM - 3:30PM. 

24/7 On Call on a Rotational Basis 

What We Offer:  

• Medical, Dental and Vision benefits available immediately
• 401K with company match
• 120 hours of Paid Time Off and 12 Paid Holidays 
• Other benefits such as company paid Long-Term & Short-Term Disability, Tuition Assistance and more
• Annual Reimbursement for Safety Shoes
• Comprehensive training with numerous learning and development opportunities
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

The Opportunity:

The Controls Technician is responsible for supporting customers and Smurfit Westrock field technicians via the technical service telephone line, developing electrical upgrade kits for obsolete controls components, assisting machinery manufacturing with machine configuration and configuring electrical replacement parts for shipment to customer. This position requires in-depth knowledge of electrical and motion control systems & components, excellent troubleshooting skills, and experience assisting customers remotely.

• Respond to technical support requests via telephone, email and text message
• Diagnose and resolve machinery hardware, software and network issues
• Up to 30% of travel may be required to diagnose & repair machinery 
• Configuring electrical components prior to shipment to customer
• Documenting technical service calls and training AI models
• Wiring and testing PLC’s, servo drives/controllers, safety relays/controllers, VFDs and HMIs
• Assist in developing field machinery upgrade kits including wiring and programming
• Participate in programming, testing and installation of machinery in testing lines
• Create technical bulletins, procedures and troubleshooting guides
• Remotely troubleshoot servo systems, PLC code and HMI applications
• Follows all Smurfit Westrock safety protocols in addition to following state and federal safety laws and regulations
• Perform field machinery electrical upgrades

What you need to succeed:

• 5+ years experience in PLC programming, servo systems, HMI development software and safety controllers 
• Troubleshooting/setup experience on pneumatic components, vision systems, VFDs, sensors, hot glue systems, safety devices
• Experience working on/troubleshooting 480/230 volt AC systems
• Experience with multi-axis servo-driven equipment including AB and Rexroth
• Ability to work on multiple projects simultaneously
• Professional English (reading, writing, and speaking)
• Ability to create and maintain virtual machines on PC 
• Ability to cover weekly rotational 24/7 technical support line
• Setting up and troubleshooting machine Ethernet/ProfiNet networks
• Wiring & troubleshooting experience on safety circuits, motor controls and 24-volt control circuits
• Experience with hot glue systems preferred
• Self-motivated and ability to work independently

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Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.