Specialist III Process Standards & Training

Ahold Delhaize USA a division of global food retailer Ahold Delhaize is part of the U.S. family of brands which includes five leading omnichannel grocery brands Food Lion Giant Food The GIANT Company Hannaford and Stop & Shop. Our associates support the brands with a wide range of services including Finance Legal Sustainability Commercial Digital and E-commerce Technology and more.

TheSpecialist III Process Standards& Trainingis responsible for the development communication and publishing of commercial technical/functional training programs. They will manage commercial associate training completion and communicate training metrics to commercial leadership. This position is responsible for onboarding associates new to role across the commercial organization. This includes working with hiring managers meeting frequently with associates reviewing training plans and managing their skill development specific to their role and partnering across the commercial organization on projects related to company initiatives. This includes the development of training programs and communicating across the commercial organization.

This role provides subject matter expertise to the business in the areas of change management training andtrainingcontent management resulting in meaningful improvements. This includes partnering with leaders atmanydifferent levelsacross the Ahold Delhaize USA (ADUSA) brands on highpriority projects. This position acts as a connector between competency development onboarding process standards and crossbrand support providing deep subjectmatter expertise including leading aspects of content governance owning crossfunctional training projects and ensuring the integration of SOPs training materials and process updates across ADUSA brands.

***Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office location include Hyattsville MD

Essential job functions:

• Develop and maintain role specific training plans processes and standardsforassigned areas. This includesrole-specificmanuals and other relevant training programs and resources.

• Make enhancements tocourse content asneeded to improve the learners experience.

• Developcourseware to include Interactive multimediainstructionthat resonates with adultlearners.

• Ensure alignment and adherence to control guidelines for all training programs processesstandardsand resources developed including leadingreadiness planning for major process or system changes ensuring impacted roles receive appropriate training tools anddocumentation.

• Lead governance of training content including version control crossbrand content alignment and integration with enterprise competency models.

• Serve as the primary process documentation lead for assigned functional areas guiding SOP development standard updates and process mapping.

• Maintain SharePoint sites Knowledge Center and other documentation repositories.

• Translate complexcommercialconcepts into easily understandable language & drive continuous improvement on processes learning resources and associate style to target commercial level associates.

• Support the development and execution of all training events providing logistical process and documentation support to facilitate business subject matter experts.

• Manage the onboarding learning and process for associates new to role. This includes facilitating conversations between hiringmanagersassociates CI Training & SMEsas well as leading training sessionsrelatedto associate development.

• Serve as a crossbrand training& processliaison coordinating intake of training& processneeds and ensuring alignment on standards and role expectations.

• Review and validate SOP changes for training impact; ensure updated process contentis incorporatedinto documentation repositories and training curriculums.

• Utilize innovative approaches to design develop implement and evaluate training solutions.

• Recommendmetrics to measure trainingresults.

• Establishes change interventionsand leverages PROSCI methodologyasneeded.

• Additional job duties maybe assignedas needed to meet the needs of the business and support our values.

Qualifications:

• Bachelors degree or equivalent combination of educationand experience

• 5-7 years managing cross-functional training and process improvement initiatives process standards and onboarding solutions.

• Abiltiy to run and manage a project initiative from planning through execution.

• PROSCI Certification or willing to obtain within 6 months of hire.

• Ability toleverageadult learning and instructional designmethodologies.

• Ability to create process documentation for assigned functional areas guiding SOP development standard updates and process mapping.

• Self-motivated to meet multiple deadlines and business objectives with minimal supervision.

• Ability to build effective relationships with all levels of leadership and peers toensurealignment and commitment.

• Exceptional presentation oral and written communications skills with the ability to gather and synthesize information from a variety of sources.

• Proficient at influencing others without authority and leverages a consultativeapproach.

• Proven analytical critical thinking and negotiation skills.

• Motivated dependableself-directedand recommending solutions for opportunities.

• Use of the ADDIE processand AdobeCaptivate or similar development platforms.

• Proficient in Microsoft Outlook Teams Word PowerPoint Share Point LMS and Excel

Preferred Qualifications:

• Masters degree in educationor OD

• Knowledge within grocery retail preferred
• Expert knowledge of Adobe Captivate or similar development platforms.

• Expert understanding of the ADDIE process.

• Experience leadingbroadtraininginitiatives.

• Experience with brands or support organizations of ADUSA

IL/MA/MD/NYSalary Range: $106480- $159720

Actual compensation offered to a candidate may vary based on their unique qualifications and experience internal equity and market conditions. Final compensation decisions will be madein accordance withcompany policies and applicable laws.

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At Ahold Delhaize USA we provide services to one of the largest portfolios of grocery companies in the nation and were actively seeking top talent.

Our team shares a common motivation to drive change take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage care teamwork integrity (and even a little humor) we are dedicated to being a great place to work.

We believe in collaboration curiosity and continuous learning in all that we think create and do. While building a culture where personal and professional growth are just as important as business growth we invest in our people empowering them to learn grow and deliver at all levels of the business.

Required Experience:

IC