Help Desk Technician

Some engineers tolerate complexity; the Help Desk Technician we want at Dollar General hunts it down and refactors it out of existence. What makes this Dollar General role different is the ownership; the $75,000 - $107,000 and contract hours are just the entry fee. Key Responsibilities Ship incremental improvements to Dollar General's Provo platform on a regular cadence Land Customer Service performance wins Dollar General can measure in UT retention numbers Pull Ticketing Systems telemetry into dashboards Dollar General leaders actually open Prototype proof-of-concept solutions for emerging technology requirements Ship the Hardware Troubleshooting flexible rewrite that pays down years of Dollar General technical debt Break large technology initiatives into Ticketing Systems increments Provo can actually deliver Develop and maintain RESTful APIs powering core Dollar General products What You'll Bring The kind of curiosity that reads the docs before asking Comfortable presenting ideas to stakeholders at every level Comfort with the contract cadence of a Provo-based operation Mid-level mastery of Ticketing Systems, validated by people who'd hire you again Hands-on command of Hardware Troubleshooting, with Customer Service as a close second Dollar General builds technology tools the way old shops built furniture — slowly, in Provo, UT, and with a customer-centric respect for the craft. Nobody at Dollar General will hover over your shoulder; we hand you the keys and trust you to drive. You join at $75,000 - $107,000, grow with a mentor, lean on benefits, and flex your hours so Provo fits work instead of the reverse. We are growing the Dollar General team in UT and adding this position immediately. #J-18808-Ljbffr