Maintenance Supervisor

Job Description

Job Description

At NewCastle Management Group, we specialize in the development and management of urban and suburban luxury multifamily apartment communities. The foundation of our business is extreme project selectivity—only pursuing the best available properties in strategically selected markets. We combine this hyper-diligence with extensive multifamily experience and a wide range of industry competencies to create the best apartment communities for both our tenants and investors.

If you are searching for a workplace that challenges your talents and recognizes your efforts, NewCastle is looking for team members to join our family of professionals who encourage and motivate you to become your very best.

At NewCastle Management Group, we invest in our associates, challenge them, develop them, and give them the tools to succeed. We strive to promote from within and focus heavily on both individual and team development in order to build on our foundation toward a strong future.

We are pursuing an experienced working Maintenance Supervisor to lead a service team and oversee maintenance for a class-A property. The ideal candidate possesses 5 years of apartment maintenance experience, 3 years as a working supervisor, is CPO and EPA certified and possesses strong maintenance skills.

Essential Duties and Responsibilities:

• Oversee and ensure completion of apartment work orders and apartment turnovers.
• Perform general carpentry work including wallboard repair, countertop/cabinet replacement, finish carpentry, window/glass repair, door/lock repair, and ceramic tile repair.
• Maintain and repair appliances, plumbing, electrical work, and major HVAC repairs, to include but not limited to, full change outs, TXVs, or coil replacements.
• Assist in the maintenance and upkeep of communal areas, property buildings, and pool maintenance.
• Provide exceptional customer service to our clients.
• Manage the turnover schedule including in-house moves, coordinate with vendors to ensure smooth, timely move-in process.
• Manage turnkey operations and partner with Property Manager in the overall maintenance of the community.
• Responsible for managing inventory and ordering supplies as needed to ensure work orders and turnovers are completed to schedule.
• Supervise the documentation in the system to track work orders and timely preventative maintenance.
• Serve as the primary point of contact with the Property Manager in the event of property emergencies.
• Participate in the recruitment, onboarding, training, management, and offboarding of maintenance team members at their property.
• Work with the Property Manager to manage the Maintenance Budget.
• Responsible for keeping the Property Manager updated on maintenance operations.
• Manages the training and development of the maintenance team members under the supervision of the Property Manager.
• Responsible for managing and overseeing power washing and snow removal at the property.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Excellent communication and customer service skills
• Excellent problem-solving skills.
• Strong, proven knowledge of HVAC, plumbing, electrical, carpentry, sheetrock and appliance repair.
• Ability to set an example of a team player, including taking directives from others and delegating tasks as necessary.
• Excellent organization and time management skills with the ability to be self-directed.

Qualifications:

• Valid HVAC and CPO Certification and maintain good standing.
• Reliable transportation and a valid Driver’s License required.
• Availability to take after-hours and on-call emergencies (rotation basis).
• Ability to float to other properties as needed.

Preferred Qualifications:

• 5 years of apartment maintenance experience.
• 3 years of working with HVAC systems.

Education and Experience:

• High school diploma or GED
• 3 years of maintenance supervisory experience.
• Experience managing a team.
• Demonstrated experience with inspecting grounds, buildings & other community features such as pool/spa, dog wash, and fitness center.
• Experience using computers and online platforms, Onesite experience preferred.

Physical Requirements:

• Able to stand and walk for extended periods of time, taking stairs on occasion, and traverse the property and facilities to diagnose building issues and plan repairs or maintenance.
• Physical ability and dexterity to handle tools and machinery skillfully
• Endurance to perform tasks such as lifting heavy objects, and operating tools and equipment.
• Able to lift at least 100 lbs.

This job description is not meant to cover or include all the tasks, duties, and responsibilities the employee may be required to perform.

Job Duties and responsibilities can change at any time, with or without notice, but notice will be provided in advance whenever possible.

This position conducts all business in accordance with NewCastle Management Group’s established policies and procedures, all Federal, State, and County Fair Housing Laws, Americans with Disabilities Act, and all other laws pertaining to apartments