Green -- Call Center Workforce and QA Analyst - Consulting

Job Description

Job Description

This role is tied to a public-sector opportunity with a defined submission deadline. Open the role details to review project status, client/source context, responsibilities, evidence requirements, application steps, and the FuntoNetwork public links before applying. The full role page includes the structured role snapshot and current RFP status context.

Project Status: Green - Open - Accepting Applications

Deadline for Submission: December 31, 2026 at 6:00 PM Eastern Time

Rate: Estimated 65-139 USD / Hour based on role, experience, and final project requirements

Client / Source: San Francisco Health Service System

Department: Quality Assurance and Testing

Reports To: Director of Consulting Services

Location: San Francisco, California, United States

Travel: As required by project scope

Type: Individual consultant opportunity for an upcoming project

At FuntoNetwork, we connect experienced consultants with upcoming project opportunities through a mobile-first platform built for discovery, review, application submission, payment tracking, and consultant support.

FuntoNetwork is seeking a Call Center Workforce and QA Analyst for upcoming project opportunity: San Francisco Health Service System .

• Map SFHSS benefits call-center services requirements to the behavior that must be tested.
• Write test cases with expected results for SFHSS benefits call-center services.
• Prepare representative inputs and conditions for SFHSS benefits call-center services tests.
• Check normal SFHSS benefits call-center services workflows against their expected results.
• Test SFHSS benefits call-center services exceptions and boundary conditions.
• Record reproducible evidence for each SFHSS benefits call-center services failure.
• Separate SFHSS benefits call-center services defects by their effect on acceptance.
• Retest corrected SFHSS benefits call-center services defects.
• Review SFHSS benefits call-center services test coverage and identify remaining gaps.
• Report unresolved SFHSS benefits call-center services defects and the evidence supporting the acceptance decision.

• A current resume or professional profile showing experience directly relevant to Call Center Workforce and QA Analyst - San Francisco Health Service System.
• Examples of comparable work, outcomes, deliverables, and the tools or methods you personally used.
• Copies or verifiable details for any license, certification, education, clearance, or training expressly required by the role or solicitation; do not claim credentials that cannot be documented.
• Your availability, work location, travel or onsite capacity, rate expectations, and any schedule constraints before the submission deadline.
• Accurate disclosure of conflicts, employment or subcontracting restrictions, and authorization to submit your qualifications for this opportunity.

Bring a current resume, examples of relevant individual project work, role-required credentials, availability, and your proposed hourly rate. Be prepared to explain your own contribution to comparable deliverables.

Apply for this role through the FuntoNetwork app with your current resume, relevant project experience, availability, work location, and proposed hourly rate in the stated currency. Include the role-specific credentials and evidence requested under What You Bring. Rates shown are estimates unless expressly confirmed; the agreed rate, scope, and start date will be confirmed in writing before work begins. Selection depends on project requirements, client approval, and award. An optional self-interview supports your application and does not guarantee selection.

Samuel Andoh | Account Manager

Email: View email address on ziprecruiter.com

Website:

FuntoNetwork is an equal opportunity platform.

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You may request an optional self-interview. It does not guarantee selection or project award.

Request an optional self-interview