Cybersecurity Analyst

• Review, triage, and manage vulnerability remediation assignments within ServiceNow IT Remediation Workspace.

• Coordinate remediation efforts for vulnerabilities that cannot be addressed through normal patch cycles (e.g., emergency, high-risk CVEs, exceptions, or special remediation scenarios).

• Serve as the central point of coordination between Server Operations, Security (CSOC), and other impacted teams throughout the remediation lifecycle.

• Track remediation status, dependencies, and outstanding actions to ensure vulnerabilities progress to closure in accordance with policy and risk priorities.

• Ensure remediation activities align with the Vulnerability Remediation Process and supporting work instructions.

ServiceNow & IT Remediation Workspace

• Create, manage, and update:

• Vulnerability Remediation Tasks (VUL)

• Associated Change Requests

• Related Configuration Items (CIs)

• Ensure accurate documentation of remediation plans, implementation steps, validation outcomes, and rollback plans within ServiceNow records.

• Validate that vulnerability remediation tasks meet ServiceNow process requirements and audit expectations before change submission.

• Coordinate remediation sequencing across multiple server platforms and support teams using ServiceNow workflows and assignment rules.

Change Management & CAB Presentation

• Prepare and submit Normal and Standard Change Requests for vulnerability remediation activities.

• Present vulnerability remediation changes to CAB, clearly articulating:

• Security risk and urgency

• Scope and impacted systems

• Remediation approach

• Testing and validation plans

• Rollback and risk mitigation measures

• Address CAB questions and coordinate follow up actions as needed to secure approval.

• Ensure approved changes are scheduled, communicated, and implemented in alignment with change windows and operational constraints.

Cross Platform Server Support

• Coordinate vulnerability remediation across:

• Windows Server environments

• Linux Server environments (RHEL)

• Citrix server platforms

• Work with platform SMEs to understand remediation requirements and constraints without directly executing patching activities.

• Ensure consistent remediation tracking and reporting across heterogeneous server platforms.

Organization, Tracking & Reporting

• Maintain detailed tracking of:

• Outstanding vulnerabilities

• Change approvals

• Implementation status

• Validation and closure evidence

• Support audit, compliance, and leadership reporting with accurate, up to date remediation metrics and status summaries.

• Identify process gaps, bottlenecks, or recurring issues and recommend improvements to remediation and change workflows.

CANDIDATE SKILLS AND QUALIFICATIONS