Disputes Paralegal - (6 month contract)

Join the Future of Commerce with Whatnot!

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

Role

• Manage and triage incoming disputes matters, ensuring accurate and timely intake across a variety of claim types (e.g., demand letters, pre-litigation disputes, arbitration threats).
• Draft and send initial responses to users on behalf of Litigation Counsel, following established templates and escalation protocols.
• Maintain and organize case tracking systems to ensure nothing falls through the cracks.
• Coordinate with internal stakeholders across Trust & Risk, Customer Experience, and Legal Operations to gather facts and documentation relevant to disputes.
• Support Litigation Counsel in preparing materials for active matters, including organizing records, summarizing communications, and tracking deadlines.
• Assist with building and refining intake workflows and response playbooks as our disputes function scales.
• Utilize AI driven tools to improve efficiency and further refine workflows.

You

• 5+ years of paralegal or legal support experience, preferably in litigation, disputes, or a high-volume legal environment.
• Experience with demand letter intake and response drafting, or other structured legal correspondence workflows.
• Strong written communication skills — you can write clearly and concisely, and know how to calibrate tone for sensitive situations.
• Excellent organizational skills and the ability to manage a large volume of matters simultaneously without losing track of details.
• Comfort working cross-functionally and getting up to speed quickly in a new environment.
• Familiarity with legal matter management tools or case tracking systems is a plus.
• Experience with AI platforms, such as GC AI, Claude CoWork, and Glean.
• Prior experience at a tech company, marketplace, or fast-paced startup is a plus but not required.

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our New York, Los Angeles, San Francisco or Seattle hubs.

EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.