Emergency Department Services Assistant On Call

Job Summary Responsible for registration, discharge, and order entry on the KPDS mainframe. Assists the nursing and physician staff in managing patient care flow and acts as a liaison for patients and their families. Essential Responsibilities Upholds Kaiser Permanente Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. Observes Environmental Safety Standards. Maintains standards of professional behavior to enhance quality of service. Demonstrates competencies in use of the KPDS/OPAS mainframe. Demonstrates competence in registration protocols. Provides nurse/physician and clerical support. Provides bedside flow and discharge services. Provides telephone triage. Communicates verbally in a clear and concise manner. Demonstrates professional maturity in all interactions with patients and staff. Organizes, plans, sets priorities and completes work with minimal assistance and within designated work hours. Works as a key member of the ED team under the direction of nursing and physician staff. Follows established service standards (Take Initiative, Take Responsibility, Take Care, Take Pride). Demonstrates compliance in these areas (make a positive first impression, protect patient privacy, assume ownership, resolve conflict, show respect, support the team). Assumes additional activities and responsibilities as directed. Basic Qualifications Minimum of two (2) years experience in a medical setting. High school diploma or General Education Diploma (GED) required. Basic Life Support certification. Skill handling a multi‑line phone and superb customer service. General computer knowledge and data entry competence. One year experience in a hospital or outpatient medical setting. Preferred Qualifications N/A Employment Information Location: California, San Diego, Zion Medical Center Scheduled Weekly Hours: 1 hour Shift: Evening (07:00 PM – 07:30 AM, call‑in/on‑call) Workdays: Sunday–Saturday Job Schedule: Call‑in/On‑Call Job Type: Standard Worker Location: Onsite Employee Status: Regular Employee Group/Union Affiliation: B09|OPEIU|Local 30 Job Level: Individual Contributor Department: Zion Medical Center – Emergency‑Day – 0806 Pay Range: $29.26 – $34.20 per hour Travel: No Work Setting: Onsite Kaiser Permanente strives to offer a market‑competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay will be determined at offer based on labor market data, internal alignment, and a candidate’s years of relevant work experience, education, certifications, skills, and geographic location. Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status. #J-18808-Ljbffr Kaiser Permanente