Wellness Specialist

Job Description

Job Description

Esthetician / Wellness / BodySculpting Specialist

We are seeking a highly motivated individual who enjoys a healthy lifestyle and helping others.   Are you ready to join an excellent team and help people to look & feel better, and improve their quality of life?  This is what we do, and it is fantastic.  

Job description

Competitive pay with generous monthly commissions and bonuses! 

iCRYO is an upscale wellness service retailer of cryotherapy, infrared therapy, body sculpting, IV therapy, photobiomodulation, pemf, CryoFacials, and other related services. Our mission is to elevate the lifestyle of our team members and guests by providing professional, affordable, and convenient recovery services while raising the bar in the health and wellness industry. Our Company culture is centered around the passion we have for increasing the quality of life for our guests. We work as a team in all aspects of our daily operations to provide first-class professional, affordable, and convenient services to the masses. With accountability on all levels and productivity throughout our organization, we can provide our guests with the most exceptional cryotherapy experience they deserve.

Position Overview:

Our ideal candidate shall have a dynamic personality and a burning passion for overall wellness and recovery.  A desire to conduct consultations and create custom packages and solutions for guests' health challenges.   Must have high energy and be ready to attend to guests immediately upon arrival. The Wellness Specialist is directly responsible for helping guests achieve their lifestyle goals with exceptional guest service, marketing through social media, and attending community events. The Recovery Specialist will also be responsible for continuing their education of our products and services as well as working as a team with other employees and maintaining safety protocols within the center.

The Health and Wellness Specialist should be action-oriented, customer service driven, ambitious, culturally fit, upbeat, confident, honest, detailed, and goal-oriented. This person will work with the Center Manager, and their team to identify and solve problems, set expectations and goals, and complete daily tasks. This candidate shall also possess the skills necessary to perform their duties and responsibilities with minimal direct supervision.

Qualifications:

• Ability to work a minimum of 20-40 hrs a week with a flexible schedule, including nights and weekends.

• Ability to comprehend and pass a number of iCRYO-designed service exams following iCRYO University initial training.
• Build rapport with guests, conduct health intake, and determine the best services to assist with health goals.

• Maintain good time management skills, good judgment, and the ability to multitask.

• Understand the needs of the guests, and the ability to educate guests on the services needed in a

  competent, efficient, and professional manner.

• Meet or exceed minimum productivity requirements set by the company including sales goals.

• Maintain a professional appearance and positive attitude.

• Maintain an environment of trust, and communicate efficiently with managers and peers.

• Must be able to complete ongoing and continued education.

• Maintain a clean environment, and uphold company standards.

• Understanding of sales goals and operations processes
• Ability to book, reschedule, and cancel reservations utilizing our POS system
• A strong understanding of the social media space, and the ability to create content

• 2-3 years of Sales Experience in retail and 1 year experience as Esthetician

• Primary Responsibilities

• Provide professional wellness services (Cryo, Red light, IR Sauna, PEMF, IV Infusions, BodySculpting, Compression) to our guests.

• Build B2B relationships and Prospect for customers with the help of our Team and take care of our Guests while they are in the center

  Welcome visitors and members to the studio, answer phones, and assist the front desk with various administrative tasks

  Manage and organize marketing efforts both within and outside of the studio (tabling events)

  Resolve member concerns professionally and respectfully to address them through excellent customer service

  Generate leads by various methods, including doing outreach to prospective members by phone, text, email, and talking with prospects at local events and studio walk-ins.

• Provide accurate information (e.g., service features, pricing, and after-sales services)

  Answer customers’ questions about specific services

  Answer and respond to guest inquiries on services available

  Help with the daily social media post

Benefits

Competitive Pay with unlimited monthly commission

$15 - $18/hr to start, plus unlimited commissions

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