Parts Department Manager

Description JOB DESCRIPTION Parts Department Manager Consolidated Truck Parts & Service specializes in bumper-to-bumper light, medium and heavy-duty truck and equipment repair. We provide Service Done Right to get our clients back on the road and making money as soon as possible. We exist to improve the lives of everyone with whom we come in contact by living out our core values. COMPANY CORE VALUES Do the Right Thing: No amount of money is worth betraying a trust. We do what is hard simply because it is right. Relentless Drive: We do not stop until we achieve our goals. Customer Focused: We are prepared to take excellent care of our internal and external customers. Win As A Team: We collaborate, partner and each do our part. We help each other. POSITION GENERAL SUMMARY Primary responsibilities include: Lead, manage, and hold accountable Parts Department employees to excel in their job duties. The Parts Department Manager reports directly to the General Manager. The direct reports of the Parts Department Manager are: Parts Representative – Back Counter Parts Representative – Front Counter Inventory Manager Parts Runner ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Do The Right Thing Follow the Customer Communication Process to ensure excellent service to our customers. Consistently promote a mindset that is focused on Safety and Quality that includes a monthly safety meeting and regular walk around inspections. Measure all metrics and activity daily and address any lack of performance or metric immediately and clearly as to not let small problems grow into big problems. Plan, control, communicate and implement procedures and processes for the overall efficient operations of the business. Close all purchase orders timely and accurately according to policy. Relentless Drive Invest your time and attention in growing your knowledge and skills to perform your job better by keeping up to date on current industry trends, and technology improvements through personal research, attending training classes, and requesting training programs. Promote continuing education, outreach, and training for your staff to stay in the know of what is happening in this industry. Consistently bringing new ideas on ways we can be a better place for our employees. Growing your people in the form of recruiting, sourcing, training, and coaching, creating high employee engagement and coaching conversations resulting in behavior improvement, and consistent 1 on 1 conversations. Customer Focused Always finding, practicing, and perfecting better ways to interact with our customers to drive trust, loyalty, and profit. Consistently bringing new ideas on ways we can be a better place for our customers. Ensure your entire team is doing the little things right in delivering service you are proud of to our customers, vendors and employees. Ensure that everyone takes pride in keeping their work areas and inventory room clean and organized because it is safer, exhibits and air of quality and professionalism to our customers and most of all, it is who we are. We are a people who take pride in our facility. Win As A Team Integrate all the different roles and functions in the Department through problem solving and clearing obstacles to ensure that operational excellence and results are achieved daily. Leading everyone to embrace and live out our core values by working and winning as a team. Help resolve any inventory/parts issues or customer issues. Ensure all employees have the tools and training they need to do their job effectively. If they do not, clear barriers and problem solve to make sure they do. Assist employees as needed and fill the role of any department employee who is absent. Special duties as assigned by direct supervisor. PERFORMANCE STANDARDS Ensure all employees’ metrics are met on a consistent basis. Department adheres to Customer Communication Process. Requirements REQUIREMENTS AND QUALIFICATIONS Minimum 10 years experience in medium/heavy duty parts industry preferred. Excellent oral and written communication skills Visionary Leader who inspires and mobilizes subordinates to perform well and fulfill the company vision Mature judgement Self-motivated; measures self against standards of excellence; takes calculated risks to accomplish goals Excellent planning and organizing skills Professional demeanor Adapts well to change Reliable Exercises initiative in self-development, employee development and company growth Innovative Proficient in Microsoft Office Suite including Outlook, Excel, Word, PowerPoint, Office Teams High school diploma or GED required. Leadership experience or abilities. Experience in hiring, firing, employee performance improvement strategy, facilitating meetings and conducting group training Valid Driver’s License Physical BFOQs Sitting, standing, and walking including ascending and descending stairs Ability to safely lift up to 50 pounds #J-18808-Ljbffr