Loan Servicing Specialist

Position Summary The Loan Servicing Specialist role makes a difference in our members’ lives by supporting various aspects of loan servicing including titles, insurance and CPI tracking within the lending team. This is accomplished by providing the highest quality experience for both internal and external members. Key Responsibilities Assist members and team members with title and insurance calls, emails, mail, chats, LN forms, faxes with members and other departments. Maintain cohesive relationships with dealers, financial institutions, insurance companies and members. Review payment options and assist members with setting up automated payments. Request titles through FDI. Defer payments on consumer loans and loan payment reversals that require exception approval. Review Subsequent Action forms for due date changes. Process draws on consumer lines of credit, loan payment reversals and corrections. Complete all title documents necessary for perfecting the credit union’s security interest on collateral transactions and support all work‑related titles. Process payoff checks and accurately release paid‑off titles to the appropriate recipient. Accurately process requests for a perfected title to be transferred to another state when a member changes residency. Process Line of Credit and VISA closures. Oversee the CPI program, including assisting members with proof of insurance, updating loan information and processing CPI weekly cycle reports (claims, CPI postings, refunds and add files). Assemble and organize details and supporting documents for submission in response to initial claims prior to posted deadlines. Process total loss and GAP claims, working directly with members and insurance companies to file or update claim information, execute letters of guarantee, submit GAP claims, process/post insurance payments, order and release titles. Process debt cancellation claims (death benefit/disability benefit) including filing necessary paperwork, gathering documents, submitting claims and posting applicable payments. Process all product cancellations and claims (GAP, VSC, debt cancellation products) with appropriate loan file maintenance and required cancellation paperwork. Assist with new quotes as needed. Handle total loss claims and file and post repo claims (skip, damage, door knock, fee claims, etc.) and post repo invoices to loan. File UCCs with the Secretary of State. Sort daily mail (insurance, mortgage, title work/payoff checks). Assist with team chats, phone calls, etc. with all existing consumer loans. Perform other duties as assigned. Knowledge, Skills, and Abilities Knowledge of Wellby’s organizational functions, policies and procedures. Knowledge of secretarial practices and procedures, business English, spelling and punctuation. Knowledge of personal computers and Microsoft Office Suite. Skill in operating computer equipment and general office machines such as PCs, copiers, projection equipment, audio/video, Microsoft Teams, Zoom, and adding machines. Ability to interpret regulations affecting the credit union. Ability to communicate information clearly to others, orally and in writing. Ability to work effectively across organizational departments and functions to achieve strategic goals. Ability to work in a fast‑paced team environment with exceptional customer service skills. Ability to motivate others and work in a large cross‑functional team dynamic. Ability to efficiently understand and follow oral and written instructions, perform routine duties without close supervision and maintain effective working relationships with team members. Ability to coordinate several concurrent activities simultaneously. No supervisory responsibilities. Physical Demands and Work Environment This position requires remaining in a stationary office position about 50% of the time, with daily movements including sitting, standing, reaching, grasping and operating computers and other office equipment. The employee may be required to lift items weighing up to 25 pounds and attend occasional onsite or offsite meetings. Attention to detail and the ability to handle moderate stress from contact with management and other team members are essential. Noise levels in the work environment are usually moderate. Minimum Qualifications High School Diploma or equivalent required; Bachelor’s degree preferred. Minimum 1 to 3 years of insurance/loan servicing or similar experience. Well‑developed professional communication skills. High level of organization, ability to manage multiple tasks and collaborate with others. Full‑time, hourly (non‑exempt) position. Equal Opportunity Statement Wellby is an equal‑opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, veteran status or any other legally protected characteristic. For more information about your EEO rights as an applicant under the law, please contact Human Resources. Wellby provides equal opportunity to qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation, please email View email address on click.appcast.io or call View phone number on click.appcast.io for assistance. Disclaimer The statements herein are intended to describe the general nature and level of work being performed by team members and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. They do not establish a contract for employment and are subject to change at the discretion of the Company. #J-18808-Ljbffr