Retail Experience Manager

Retail Experience Manager

UNIVERSITY CITY Store - CHARLOTTE, NC 28262

Job Description

Retail Experience Manager

CULTURE SNAPSHOT

Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of 'Furnishing Life's Best Memories'. At Broad River, we call all our employees "Memory Makers." We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities.

We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry.

AT A GLANCE

The Retail Experience Manager reports directly to the General Manager and is part of the Retail Operations Department. This role will support operational excellence, inventory accuracy, and cross-functional communication to enhance the customer experience and drive business results. The Retail Experience Manager collaborates closely with the sales team, store leadership, and corporate departments to streamline store operations, ensure accurate inventory processes, and uphold company standards. This individual plays a key role in executing store-level initiatives, submitting reports, and resolving operational challenges in real-time. By serving as a critical link between store teams and the corporate office, this role helps maintain alignment on goals and deliver a seamless guest experience.

DAY IN THE LIFE AS THIS MEMORY MAKER

• Act as a key holder to open/close the store
• Act as the inventory captain for the store, completing all cycle counts promptly
• Receive purchase orders accurately
• Work with the management team to prepare for upcoming special events and update breakroom/meeting room materials regularly
• Participate in weekly retail store meetings and REM conference calls
• Order and maintain all office supplies
• Print updated merchandise tags weekly
• Partner with Customer Care to ensure that an amazing guest experience is presented to each guest
• Answer any incoming calls in a pleasant, professional, and courteous manner

WORKPLACE ENVIRONMENT

While performing the duties of this job the employee:

• May sit for prolonged periods at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.
• Perform repetitive tasks, including scanning, folding, or stocking

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.

MEMORY MAKER PERKS & BENEFITS

• Salary Expectations based on experience: $38,000-$40,000 per year
• Medical, dental, vision, and life insurance options
• Paid time off and 401K matching contribution
• Employee discount (40%) at BRR locations
• Internal Opportunities for career growth and advancement

OUR COMMITMENT TO YOU

Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you're parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.

Qualifications

WHAT YOU'LL NEED TO SUCCEED

• Prior retail office manager experience in a retail setting preferred
• Strong interpersonal communication, active listening, and professional presentation.
• Developed problem solving skills and the ability to focus attention on details.
• A positive attitude and a passion for delivering excellent customer service
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Willingness to work flexible hours, including weekends, evenings, and holidays
• A team-first mindset and a commitment to supporting your coworkers
• Basic math and computer skills for handling transactions and inventory
• Reliability, punctuality, and a strong work ethic
• Previous retail or customer service experience is a plus, but not required