Product Manager

We are seeking a Product Manager who thrives at the intersection of user empathy, data-driven strategy, and technical feasibility. In this role, you will own a significant portion of our product roadmap, working to solve complex problems for hospitality operators and their guests. You won't just be managing features; you will be identifying market opportunities and building products that redefine what "hospitality" looks like in the digital age. Responsibilities Roadmap Strategy : Develop and maintain a clear product roadmap that aligns with the company’s vision and addresses the most pressing needs of our HaaS clients Discovery & Research : Conduct deep user research and competitive analysis within the hospitality tech space to identify unmet needs and potential areas for innovation Cross-Functional Collaboration : Partner closely with Engineering, Design, Sales, and the SVP of Operations & Strategy to ensure products are built efficiently and solve real operational pain points Feature Definition : Write clear, concise product requirement documents (PRDs) and user stories. Work with Design to create intuitive, delightful user experiences Data-Driven Decision Making : Define and track key product success metrics (KPIs). Use data to iterate on features and drive product-led growth Go-to-Market (GTM) : Support the Marketing and Enablement teams in launching new features, ensuring the Sales team is equipped with the right product knowledge and collateral Stakeholder Management : Balance competing priorities from different departments while keeping the customer’s voice at the center of every decision Qualificatio ns 5 years of experience in Product Management, ideally within a B2B SaaS or marketplace environment. Proven track record of taking a product from concept to launch and through multiple iterations. Strong technical acumen—you should be comfortable discussing APIs, data integrations, and system architecture with engineers. Excellent communication skills with the ability to tell a compelling story about the "why" behind the "what". Analytical mindset with proficiency in tools like Pendo, Amplitude, Fullstory Familiarity in using AI tools like Claude, Gemini, and ChatGPT for rapid prototyping, competitive research, data analysis, and other PM functions. Bachelor's degree or equivalent practical experience. What We Offer Competitive benefits package including medical, dental, and vision insurance Supplemental national holidays, parental, personal, bereavement, and reproductive loss leave plans etc. Unlimited PTO Retirement plans with 401(k) match Opportunities for career growth and professional development Vibrant company culture with frequent team-building events A collaborative and supportive work environment that values innovation and inclusivity #J-18808-Ljbffr Craftable