Dispatcher

Job Description

Job Description

We are looking for a Dispatcher to support service operations in Fishers, Indiana through efficient scheduling and coordination of technician assignments. This contract position with permanent potential is ideal for someone who works well in a fast-paced environment, communicates clearly with customers and field teams, and can keep multiple service needs organized at once. The role contributes to a national service organization focused on commercial foodservice, refrigeration, and cold storage equipment, helping ensure timely response and dependable customer support.

Responsibilities:
• Coordinate daily technician schedules and assign service calls in a way that improves response times, supports customer commitments, and makes the best use of available resources.
• Monitor incoming requests and adjust routing throughout the day to balance workload, reduce unnecessary travel, and maintain service efficiency.
• Work closely with field technicians to confirm job status, address scheduling changes, and keep service activity moving according to plan.
• Communicate with customers regarding appointment timing, service updates, and expectations to promote a positive service experience.
• Use dispatch and logistics systems to track calls, document updates, and maintain accurate service records.
• Identify opportunities to group calls strategically so the team can complete more work effectively while controlling operational costs.
• Partner with internal teams to help resolve scheduling conflicts, urgent service issues, and other day-to-day coordination needs.