Help Desk Technician - Portage Area

Job Description:

Help Desk Technician | Portage, MI

Salary Range: $44,000 - $69,000 depending on experience

Are you a seasoned professional with a passion for excelling in help desk technician? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships and supporting community growth. We are collaborating with leading companies in Portage seeking Help Desk Technicians to lead and enhance their operations.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are collaborating with manufacturing firms in Portage that are seeking skilled Help Desk Technicians. These organizations are dedicated to maintaining high standards and are looking for professionals who can contribute effectively. By joining our network, you position yourself for opportunities aligned with your career goals.

Key Responsibilities

• Provide technical support and troubleshooting for manufacturing software and hardware.
• Resolve IT issues related to production machinery and control systems.
• Document and track all help desk tickets, resolutions, and system changes.
• Install, configure, and maintain computer systems, networks, and peripherals on the factory floor.
• Assist with the deployment and support of new manufacturing technologies and equipment.
• Conduct regular system checks and preventative maintenance to ensure operational efficiency.
• Collaborate with engineers and production staff to optimize system performance and reliability.

Recommended Qualifications

• Associate's degree in IT, Computer Science, or a related field, or equivalent practical experience.
• 1-3 years of experience in a help desk or IT support role, preferably within a manufacturing or industrial environment.
• Proficiency in troubleshooting and supporting Windows operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with industrial control systems (ICS), SCADA, PLCs, or manufacturing execution systems (MES) is a plus.
• Experience with IT ticketing systems and remote support tools.

Bonus Qualifications

• Additional certifications or training

Job Titles That Should Apply

IT Support Specialist,Technical Support Representative,Desktop Support Technician,Service Desk Analyst,Help Desk Analyst,IT Support Technician,Computer Support Specialist,IT Help Desk Technician,Technical Support Specialist,IT Support Analyst

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.

Required Skills:
• Resume
• Offers
• Support
• Resolutions
• Operations
• Machinery
• Checks
• Salary
• Hiring
• Partnerships
• Recruiting
• Compensation
• Operational Efficiency
• Reliability
• Operating Systems
• Manufacturing
• Technical Support
• Computer Science
• Troubleshooting
• Windows
• Preparation
• Software
• Maintenance
• Business
• Science
• Training
• Microsoft Office


Salary Package:
$ 44,000.00 - 69,000.00 (US Dollar)