Service Plumber

Job Description

Job Description

At Tonna Mechanical, we’re known as “The Just Right Company,” and that extends to our team as much as our customers. Tonna describes its workplace as a family-oriented, positive, and collaborative environment, built on hard work, honesty, determination, customer service, and making a positive impact on the community and team.

Position Summary

Tonna Mechanical is seeking a skilled, customer-focused  Service Plumber to join our growing team. This role is responsible for diagnosing, repairing, servicing, and maintaining residential plumbing systems while delivering a first-class customer experience. Our plumbers are expected to provide honest recommendations, operate with integrity, and complete each job the “just right” way.

Key Responsibilities

• Diagnose and repair residential plumbing issues efficiently and accurately.
• Perform service, maintenance, and repair work on plumbing systems and fixtures.
• Install, repair, and maintain plumbing components including toilets, faucets, sinks, showers, tubs, water spigots, garbage disposals, hot water recirculators, water heaters, tankless water heaters, boilers, pumps, radiators, in-floor radiant systems, pressure tanks, gas piping, floor drains, roof drains, RPZ backflow preventers, domestic water lines, and sewer lines.
• Communicate findings and repair options clearly with customers.
• Provide honest, transparent guidance without unnecessary upselling or recommending premature replacement.
• Maintain a clean, safe, and professional job site.
• Complete service documentation accurately and on time.
• Represent Tonna Mechanical with professionalism, courtesy, and a strong service mindset.
• Participate in an on-call or after-hours rotation as needed to support Tonna’s 24/7 service commitment.

Qualifications

• Experience in residential service plumbing.
• Strong diagnostic and troubleshooting skills.
• Knowledge of plumbing systems, repair methods, and installation best practices.
• Valid driver’s license and clean driving record.
• Ability to work independently while also contributing as part of a team.
• Strong communication and customer service skills.
• Commitment to doing quality work with integrity and urgency.

What Success Looks Like at Tonna

The right candidate will align with Tonna Mechanical’s core values:

• Get Stuff Done Right with urgency, hustle, and follow-through.
• Lead with an “After You!”mindset by delivering respectful, first-class service.
• Create Your Future through positivity, adaptability, and growth.
• Be a  Team Player who contributes to a high-performing, supportive culture.

Benefits

Tonna Mechanical’s careers page highlights these employee benefits:

• Paid vacation and holidays
• Paid training
• Dental and medical insurance
• Performance bonuses
• Growth potential
• Positive and collaborative company culture
• Tight-knit team environment
• Comfortable and professional company uniforms

Why Join Tonna Mechanical

Tonna Mechanical has built its reputation on integrity, smart solutions, and customer-first service. The company emphasizes education and training for employees, teamwork across departments, and a commitment to delivering solutions that leave customers feeling “Just Right.”