Spa Director

Spa Director | Sales & Operations Leadership

Massage Heights Brookhaven is looking for an experienced, motivated, and sales-focused Spa Director to lead our team and drive the continued growth of our Retreat. At Massage Heights, our brand purpose is to Elevate the Lives of the People We Touch. We believe in creating an exceptional experience for our Members and guests while building a culture where our team members feel supported, challenged, and inspired to succeed.

We are in the membership business, and sales leadership is at the heart of this position. This is an exciting opportunity for a leader who thrives in a goal-oriented environment, enjoys coaching others, takes ownership of results, and knows how to turn opportunities into measurable business growth. While spa industry experience is a plus, it is not required. We are especially interested in candidates with proven success in membership sales, retail sales leadership, fitness, hospitality, or other performance-driven businesses.

What You'll Do

Drive Sales & Membership Growth

• Lead the Retreat in achieving and exceeding monthly membership sales, revenue, and retention goals.
• Consistently grow our active membership base through new sales, strong conversion, and effective retention strategies.
• Lead by example through active involvement in the sales process, including membership presentations, overcoming objections, and closing sales.
• Monitor key performance indicators (KPIs), identify opportunities, and implement action plans to improve results.
• Coach and develop your team to confidently communicate membership value and consistently deliver strong sales performance.

Lead, Inspire & Develop Your Team

• Recruit, hire, train, and retain high-performing team members.
• Establish clear expectations, provide consistent feedback, and hold team members accountable for results.
• Conduct ongoing sales training, performance coaching, and team development.
• Create a positive, motivating, and results-oriented culture where team members are empowered to succeed.
• Lead from the floor, providing hands-on support and real-time coaching throughout the day.

Own Retreat Operations & Profitability

• Oversee daily operations while maintaining exceptional standards of service and professionalism.
• Take ownership of Retreat performance, including revenue, labor management, productivity, and profitability.
• Create effective schedules that align staffing with business demand.
• Ensure consistent execution of company policies, operational procedures, and brand standards.
• Maintain a clean, welcoming, and elevated experience for every Member and guest.
• Develop local partnerships, community relationships, and promotional initiatives to drive new business.

What We're Looking For

Required Qualifications

• Minimum 3 years of management experience , including direct responsibility for leading, coaching, and developing a team.
• Proven sales success , preferably in a membership-based, subscription, or goal-driven sales environment.
• Experience managing individual and team sales goals, tracking performance, and improving results.
• Strong leadership, communication, coaching, and conflict-resolution skills.
• Ability to hold team members accountable while maintaining a positive and supportive work environment.
• Strong organizational skills and the ability to balance sales leadership with daily operations.
• Comfort working with sales reports, KPIs, budgets, and business performance metrics.
• Full-time availability of 40 hours per week, including required weekend availability, some evenings, and holidays as business needs dictate.

Preferred Qualifications

• Experience leading a membership-based business, fitness studio, wellness center, or high-volume retail operation.
• Spa, massage, skincare, or wellness industry experience.
• Experience with P&L management, labor optimization, and revenue growth.
• Demonstrated success improving membership conversion, retention, and team productivity.

What We Offer

• Competitive salary with performance-based bonus opportunities
• Leadership development and career growth opportunities
• Comprehensive training and ongoing support
• Complimentary wellness services and employee discounts
• A positive, team-oriented work environment
• Company celebrations, team events, and employee perks
• Massage Heights Family Fund

Our Core Values

Loyalty | Authenticity | Passion | Diligence

Is This the Right Opportunity for You? You'll thrive in this role if you:

• Love sales and get excited about achieving ambitious goals.
• Have a track record of leading teams to measurable results.
• Are comfortable having performance conversations and holding people accountable.
• Enjoy being actively involved in the business rather than managing from behind a desk.
• Take initiative, solve problems, and approach challenges with a solutions-focused mindset.
• Want to build a successful team and take pride in the overall performance of your location.

If you're a confident sales leader who is ready to take ownership, develop a winning team, and make a meaningful impact, we'd love to meet you!

Apply today to join Massage Heights Brookhaven and take the next step in your leadership career. Compensation: $60,000.00 per year

At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.

We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.