Aquatics Program Coordinator

Aquatics CoordinatorThe Harry & Rose Samson Family JCC is seeking an energetic, organized, and skilled Aquatics Coordinator to join our Aquatics Team!This is a full-time position with a typical schedule of Tuesday through Saturday. Candidates should have the ability to work a varied schedule to support operational needs, including frequent extended workdays, as well as weekends and holidays as required.In this role, you will play a key part in supporting overall pool operations and assisting the Assistant Director with the coordination and oversight of our Private Swim program. You will blend administrative expertise with hands-on aquatics instruction, coaching, and lifeguarding to ensure high-quality program delivery and an outstanding participant experience.Key ResponsibilitiesProgram Leadership & OperationsPrivate Swim Support: Assist the Assistant Director with private swim coordination, instructor support, family communication, scheduling, lesson package management, and record-keeping.Direct Aquatics Service: Provide 30–35 hours per week of direct service, including group and private swim instruction, lifeguarding, swim team coaching, and teaching American Red Cross courses.Skill Evaluations: Conduct swim evaluations and place swimmers in appropriate skill levels.Staff Development: Assist the Assistant Aquatics Director with recruiting, hiring, onboarding, and training swim instructors and lifeguards, as well as conducting ongoing in-services.Administrative & Customer ServiceEnrollments & Rosters: Process registrations, transfers, and account adjustments using Traction Rec. Maintain swim lesson rosters, report cards, and track session completion data.Communication: Respond promptly and welcomingly to participant inquiries via phone, email, and in person.Check-In Support: Assist with check-in during group swim lessons as needed.Additional DutiesServe as Manager on Duty (MOD) as assigned.Support JCC special events and actively practice our organization's Positive Rules of Communication.Qualifications & RequirementsEducation & ExperienceEducation: Bachelor's degree preferred (or equivalent combination of education and experience).Experience: Minimum of 2 years of swim instruction experience required.Certifications Required: Current American Red Cross Lifeguarding (including Deep Water) with CPR/AED for Professional Rescuers and First Aid (or ability to obtain within 90 days).Certifications Preferred: American Red Cross Lifeguard Instructor (LGI) and Water Safety Instructor (WSI) certifications.Skills & AbilitiesAbility to teach the American Red Cross Learn-to-Swim curriculum to participants aged 6 months to 14 years, with adaptive techniques for private lessons.Knowledge of (or ability to learn) Adaptive Aquatics programming and competitive swim coaching.Strong organizational, problem-solving, and time-management skills in a fast-paced environment.Excellent written and verbal communication skills.Tech-savvy: Proficient with Microsoft Office, Google Workspace, and software like Traction Rec.Ability to give and receive feedback professionally in a collaborative environment.Physical & Work Environment RequirementsRegularly works in both a pool and office environment.Must be able to stand, walk, swim, and lift up to 25 lbs frequently (and up to 50 lbs occasionally).Must be comfortable in dynamic pool environments with occasional loud noise levels.Benefits We're proud to provide a competitive salary and a comprehensive Total Talent Rewards package designed to recognize and support our people. Our culture prioritizes balance, growth, and well-being, with a generous perk that help our employees thrive both at work and beyond.Listed below are some of the benefits that make the JCC a great place to work:Participation in a defined contribution 403(b) retirement plan, JCC contribution at 1 year of employmentPaid time for vacation, personal or sick daysHealth, Dental, & Vision insurance coveragePaid observance of secular, religious, and floating holidaysLife Insurance & Long-Term Disability at 1 year of employment2-week sabbatical with stipend every 3 years of employmentA commitment to professional developmentIn addition to our Total Talent Rewards package, we're excited to offer a few uniquely JCC perks that make working here feel like being part of something special. These benefits are designed to help you connect, grow, and truly feel part of our community.Complimentary MembershipEvery active staff member enjoys a full JCC membership at no cost — giving you access to our fitness center, aquatics facility, and wellness programs. It's our way of helping you stay as healthy and energized as the community you support.Exclusive Program DiscountsEmployees receive generous discounts on nearly all JCC programs, including early childhood education (daycare - infant -4K), camps, before & after school care, fitness and aquatics classes, cultural experiences, and enrichment opportunities. It's just one more way we invite you to live the JCC experience right alongside our members.EEO StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.Accessibility StatementIf you need any assistance seeking a job opportunity at Harry & Rose Samson Family Jewish Community Center or if you need reasonable accommodation with the application process, please call View phone number on click.appcast.io or contact us at hr at jccmilwaukee dot org.