IT Support Specialist

IT Support Specialist OpportunityBellwether Technology is an established IT Managed Service Provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years. We deliver strategic IT support that helps our clients operate efficiently and grow with confidence. Our employee-centric culture is the foundation of our success and has earned Bellwether recognition as a Top Workplace by The Times-Picayune and New Orleans Advocate year after year, based entirely on employee feedback.We are seeking an IT Support Specialist to join our growing technical team. This role is a key part of Bellwether's client experience, providing day-to-day technical support through a mix of Service Desk work, onsite client support, and field deployments. You will be on the front lines of troubleshooting, customer service, and solution delivery.This role is ideal for a technically curious problem-solver who enjoys helping people, learning new environments, and making technology work smoothly for end users.The Ideal CandidateThe ideal candidate is customer-focused, dependable, and technically capable. You enjoy solving problems, working directly with users, and seeing issues through to resolution. You are comfortable explaining technical concepts to non-technical users and understand the importance of clear communication and follow-up.You work well in a team environment, manage your time effectively, and are not afraid to ask questions or escalate issues when needed. You take pride in providing high-quality support and contributing to a positive client experience.Your Daily ImpactProvide technical support for incoming incidents and service requests related to hardware, software, and applicationsTroubleshoot and resolve issues involving desktops, laptops, peripherals, printers, and line-of-business applicationsPerform workstation and tablet deployments, including setup, configuration, and installationCreate, update, and manage service tickets, ensuring accurate documentation and timely resolutionEscalate issues to internal teams, vendors, or third-party providers as appropriateWork directly with users to gather information, clarify issues, and set clear expectationsPerform Active Directory user management tasksProvide onsite client support and assist with field deployments as neededCollaborate with teammates to meet service delivery goals and client needsIdentify and report client concerns or recurring issues to managementMeasuring Your SuccessSupport tickets are resolved accurately, efficiently, and documented clearlyClients feel supported, informed, and satisfied with their service experienceIssues are escalated appropriately with strong communication and follow-throughDeployments and onsite visits are completed smoothly and professionallyTeam members can rely on your consistency, teamwork, and technical growthGrowth OpportunitiesBellwether is committed to developing its technical talent. High-performing IT Support Specialists may grow into senior support roles, specialized technical tracks, client-dedicated support positions, or engineering pathways, depending on interest and performance.RequirementsMinimum of one year of experience in a technical support or IT help desk role, including internships or volunteer experienceWorking knowledge of Microsoft Windows desktop operating systems and the Microsoft Office suiteStrong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical usersAbility to prioritize tasks and manage time effectively in a fast-paced environmentCustomer-first mindset with a collaborative, team-oriented approachAbility to lift and transport computers and IT equipment as neededValid driver's license, reliable transportation, and willingness to travel to client sites within the regionSome college coursework in IT, computer science, or a related field preferredTechnical KnowledgeExperience supporting Windows desktop environmentsFamiliarity with Active Directory user managementExposure to Windows Server environments preferredBasic understanding of networking concepts including routers, switches, LAN/WAN connectivity, VPNs, and RDPCompTIA A+, Network+, Security+, or similar certifications preferred but not requiredCompensation & BenefitsCompetitive compensation with performance-based incentivesMedical, dental, and vision insurance401(k) with company matchPaid vacation, sick leave, and holidaysCertification and mileage reimbursementProfessional development opportunitiesCompany-sponsored employee eventsFriendly, business-casual work environmentThis position may require lifting equipment up to 50 pounds, prolonged periods of sitting or standing, and travel to and from client sites.Candidates must be legally authorized to work in the United States at the time of application and throughout employment. Sponsorship is not available.Bellwether Technology Corporation is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.