Automotive Service Manager (Lemont)

*PLEASE READ REQUIREMENTS TO QUALIFY FOR THIS POSITION BEFORE APPLYING* Position Purpose : To ensure customers receives exceptional customer service, while providing complete, error free professional service for his/her vehicle and tomaintain a pleasant, safe work environment. Assist Area Manager in day to day management duties. Manage daily store operation. Resolve customer issues/ concerns. Understand and comply with OSHA and EPA standards. Ensure employees perform required procedures and follow all policies as outlined by the company. Ensure equipment and facilities are maintained. Handle personnel issues in absence of Area Manager in a professional manner. Ensure the store is opened and closed promptly. Counsel employees in absence of Area Manager, as needed. Follow all policies and procedures as outlined in the Employee Handbook. Assist Area Manager in training, leading and developing employees in accordance with company guidelines. Assist management team in upholding store image and brand standards. Other duties as requested or assigned. Job Competencies : Customer service skills to manage the customer's experience and difficult customer situations. Ethics and integrity to treat others with respect. Basic computer skills to enter customer and vehicle information correctly. Cash handling skills. Supervisory skills Required Work Experience : (Required to be considered for this position) Previous automotive shop management preferred. Previous service advisor/ writer experience required. Education : High school diploma or a GED Automotive technical school or equivalent experience preferred.