IT Technician

Job Description

Job Description

Job Title: Engineering / IT Technician

Pay Rate: $20.50 per hour

Job Description

This Engineering Technician role combines IT desktop support with hands-on work on electrical and electronic components, including Wi-Fi adapters, networks, and cabling. You will work with cutting-edge Cable TV (CATV) head-end equipment and set-top box (STB) technology in a fast-paced, highly technical environment. The position suits a quick learner who enjoys troubleshooting, using tools, and collaborating with engineering, operations, and repair teams to support and improve testing and repair processes.

Responsibilities

• Install, configure, and maintain CATV head-end equipment in coordination with corporate engineering and operations teams.
• Support IT desktop-related tasks, including troubleshooting Windows computers, replacing hard drives, and resolving hardware and connectivity issues.
• Work with engineering and operations management teams to develop, document, and refine test procedures for STB repair and clean-and-screen processes.
• Implement and support tools and processes at STB repair branches to optimize set-top box testing, diagnostics, and repair workflows.
• Collaborate with repair branches to ensure consistent application of test procedures and continuous improvement of repair processes.
• Interface directly with customers on New Product Introduction (NPI) projects for new STB models, including understanding requirements and supporting pilot deployments.
• Analyze technical requirements, scope, and effort associated with test systems, products, and STB repair and clean-and-screen processes.
• Generate and maintain technical documentation, including test procedures, schematics, flowcharts, and project status reports.
• Provide technical support to the local branch and consult with other branches as needed on engineering, testing, and troubleshooting issues.
• Use handheld tools to replace Ethernet adapters and other hardware components in set-top boxes and related equipment.
• Apply structured problem-solving techniques to diagnose and resolve issues with computers, STBs, and associated networks.
• Communicate effectively with cross-functional teams and management to report progress, escalate issues, and coordinate activities.
• Perform other related engineering and technical duties as assigned.

Essential Skills

• Hands-on experience with engineering and electrical components, including Wi-Fi adapters, cabling, and related hardware.
• Proficiency with Windows computers, including troubleshooting, basic configuration, and hardware replacement such as hard drives.
• Ability to use handheld tools safely and effectively to replace Ethernet adapters and other electronic components.
• Strong time management skills with the ability to work autonomously and manage multiple tasks simultaneously.
• Ability to prioritize tasks based on direction from multiple departments and stakeholders.
• Excellent organizational and follow-up skills to ensure tasks and projects are completed accurately and on time.
• Ability to work with and communicate effectively with a diverse group of colleagues, including all levels of management.
• Ability to lift up to 50 lbs. to handle equipment, components, and tools as part of daily duties.
• Structured, analytical approach to solving engineering problems and troubleshooting technical issues.
• Understanding of analog, digital, and microprocessor circuits.
• Understanding of audio, video, and CATV RF formats and circuits.
• Familiarity with Cable TV (CATV) and Data Over Cable Service Interface Specification (DOCSIS) technology.
• Excellent verbal and written communication skills to create documentation and interact with internal teams and customers.
• Associate degree in electrical engineering or a related field of science (bachelor’s degree preferred).
• Internship or project experience with test engineering.

Additional Skills & Qualifications

• Familiarity with IP networks and basic network troubleshooting.
• Exposure to or experience with Linux operating systems.
• Experience working with head-end equipment and set-top box technologies.
• Experience generating technical documentation such as schematics, flowcharts, and test procedures.
• Comfort working in a fast-paced, hands-on environment with evolving technologies.
• Interest in Cable TV, broadband, and telecommunications technologies.
• Bachelor’s degree in electrical engineering or a related field is preferred but not required.

Work Environment

This is a fully onsite role, working five days per week on a 1:00 p.m. to 9:00 p.m. schedule, Monday through Friday. You will train on a first-shift schedule for approximately 1 to 3 weeks while working closely with the current technician to learn systems, tools, and processes. The environment is fast-paced and hands-on, focused on engineering, repair, and logistics for CATV head-end equipment and set-top boxes. You will regularly use handheld tools and handle electronic components, computers, and test equipment. The facility operates as a technical operations and repair center, where collaboration with engineering, operations, and repair teams is part of daily work

This is a Contract to Hire position based out of Coatesville, PA.

The pay range for this position is $20.50 - $20.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Coatesville,PA.

This position is anticipated to close on Jun 18, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.