Call Center Representative

Overview Viewer Experience Advocate – On-site the first 90 days, then remote based on performance. Must be local within 30 miles of San Antonio, TX 78229. Pay: $17.75/hr. Start Date: August 31, 2026. Interview next week. Responsibilities Assist viewers via phone and chat with account and billing questions, basic troubleshooting and streaming issues, content inquiries, and navigation of apps and websites. Recommend appropriate streaming products during each interaction. Navigate multiple systems and tools and document all viewer interactions accurately. Maintain high productivity in a fast-paced environment (50–70 contacts per day) and adapt to changing priorities and product updates. Perform additional duties as assigned. Required Qualifications At least 1 year of customer service experience (preference for call center experience). Must pass a Call Center Telephone Skills assessment. Training Schedule (Onsite Only): Classroom Training for 2 weeks, Monday–Friday, 10:00 AM–7:00 PM CT; Nesting/OJT for approximately 12–15 weeks, Monday–Friday, 10:00 AM–7:00 PM CT. Permanent shifts generally fall between 12:00 PM–9:00 PM. Must work weekends and holidays due to the on-demand nature of streaming services. Attendance is critical — no schedule changes or planned PTO during the contract period. Schedule and Location This is a Contract position based out of San Antonio, TX. This is a fully onsite position in San Antonio, TX. Pay and Benefits The pay range for this position is $17.75/hour. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits may include medical, dental & vision, life insurance, disability coverage, 401(k) retirement plan, transportation benefits, PTO/vacation or sick leave, among others, subject to plan terms and eligibility. About TEKsystems We are a leading provider of business and technology services. We accelerate business transformation for our customers with a team of 80,000 strong and collaborations across North America, Europe and Asia. TEKsystems is an Allegis Group company and an equal opportunity employer. We will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law. #J-18808-Ljbffr TEKsystems