Call Center Services Representative 3

DatamanUSA is looking for a Call Center Services Representative 3 for our direct client based in TX. This is a great opportunity for someone who is a quick learner with excellent people skills.

Job Details:
Job Title: Call Center Services Representative 3
Location: Irving, TX
Duration: 12 months

Basic Qualifications:
*) High school diploma/GED or bachelor’s degree + 5 years relevant experience.
*) Experience in an HR shared services or call center environment.
*) Proficiency with AI driven chat bots, voice assistants, and robotic process automation (RPA) solutions.
*) Utilization case-management or ticketing systems in a high-volume support environment.
*) Advanced Microsoft Office skills (Excel, Word, PowerPoint).
*) Strong analytical, problem-solving, and troubleshooting skills.
*) Excellent verbal and written communication skills with the ability to interact effectively across all organizational levels.
*) Demonstrated ability to manage sensitive or difficult situations with professionalism and discretion.
*) Advanced proficiency in Microsoft Office applications including Excel, Word, and PowerPoint

Core Competencies:
*) Customer-Centric Mindset
*) Analytical Problem Solving
*) Stakeholder Collaboration
*) Continuous Improvement & Innovation
*) Adaptability & Learning Agility
*) Accountability for Results
*) Operational Excellence

Preferred Qualifications:
*) Strong knowledge of or experience with Service Now and Workday tools.
*) Strong knowledge of Human Resources and/or Shared Services practices.
*) General knowledge of Payroll and Timekeeping.
*) General knowledge of Travel and expense reporting.